APAC Insider- APAC Legal Awards 2024 | 11 Jul24402 Family law can be a challenging landscape to traverse due to its complexity and the emotional stakes involved with each case. The sector encompasses various issues, including separation and divorce, estate planning, financial agreements, and child support and care arrangements. Each case brings its own intricacies, however having a knowledgeable and compassionate lawyer can make a significant difference for the client. Rafton Family Lawyers is a specialist family law firm delivering exceptional results to its clients. We speak with Founder and Managing Partner Kate Rafton to learn more. Rafton Family Lawyers is a boutique law firm offering services in family law, wills estates litigation, and conveyancing. Renowned for providing professional and expert advice, Rafton Family Lawyers has received multiple accolades, including recognition in the prestigious peer-nominated Doyles Guide, and being named as a Tier 1 law firm for family law in Sydney in 2024. Founded by Kate Rafton, Rafton Family Lawyers has been delivering specialist solutions for almost 20 years, having established seven offices across Sydney and Western Sydney. Kate is an entrepreneur, boasting over two decades of experience in business ownership. She holds dual accreditation as a specialist in family and children’s law, in addition to being a nationally accredited mediator and arbitrator. The firm initially began as a niche specialist in family law 18 years ago, before adding wills and estates as part of its services. In 2021, Rafton Family Lawyers established the Rafton Arbitration and Mediation Practice, offering an alternative for clients to exit the court system and reach agreement without litigation. Having operated for almost two decades, Rafton Family Lawyers has faced unprecedented challenges, namely the global financial crisis towards the end of the 2010s, and the COVID-19 pandemic between 202021. The firm has successfully pivoted on both occasions, coming through the other side with renewed strength and opportunities. Through working with its clients in such times of crisis, Rafton Family Lawyers has developed highly specialised practices that perfectly cater to the needs of its customers. In recent years, recruiting experienced staff has been a challenge for the firm, as it aims to expand to meet increased demands. Whilst Rafton Family Lawyers is comprised of a stable team boasting high retention rates, it faced initial difficulties in recruiting to its expanding team whilst complementing the existing staff base. However, the firm has been successful in building a dynamic team of industry experts, sharing the same vision of delivering excellency. “Staff are the backbone of our business,” says Kate. “Recruiting and retaining experienced, client-focused staff ensures that our service remains at a consistently high standard.” Rafton Family Lawyers has established automated workflows that ensure new clients are aware of what to expect regarding the progress of their matter. It also allows them ways to maintain communication with the firm and deliver feedback on the services. This enables Rafton Family Lawyers to deal with any potential issues effectively, in a timely manner. This is especially advantageous for the firm, as both of its core practice areas are traditionally high conflict and litigious. It is important that Rafton Family Lawyers maintains high standards of customer service that enables it to cater to the needs of its clients in their times of crisis. “We are proud of our ability to successfully navigate the legal process with our clients and of our high rate of success and settlements for our clients, enabling them to avoid costly litigation,” Kate tells us. “Overall, the firm has a great reputation in our local community and has been able to operate for the past 18 years still having over 80% of our clients being via direct referral. This indicates that we have been recommended by other people due to our outstanding service. We are most proud of the amazing testimonials and five-star reviews we receive from clients.” Indeed, Rafton Family Lawyers has amassed numerous glowing testimonials of the firm’s professionalism and dedication to delivering top-tier results. “I recently had a consultation with Rafton Family Lawyers,” reports James, “and I was impressed with their knowledge and expertise. They patiently listened to my concerns and provided me with valuable advice. I felt comfortable discussing personal matters with them and I believe they genuinely care about their clients’ wellbeing. Highly recommended!” “I want to express my gratitude to Rafton Family Lawyers for their exceptional service,” writes Olga. “They handled my complex case with professionalism and the utmost care. Their attention to detail and thorough understanding of family law ensured a positive outcome for me. Overall, I would highly recommend their services to anyone in need of a family lawyer.” Contact Details Contact: Kate Rafton Company: Rafton Family Lawyers Web Address: www.rafton.com.au Best Specialist Family & Divorce Lawyers 2024 – Australia
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