APAC 2017 Australian Enterprise Awards

56 APAC / Australian Enterprise Awards 2017 , Budget Screen Printing specialise in quality t shirt screen printing at budget prices and offer a range of printing styles to meet all your screen printing needs. Whether the client is a corporate wholesale client, fashion label, sporting team, school or in fact anyone needing screen printed apparel or promotional products, Budget Screen Printing can help, as Charmaine is eager to emphasise. “Budget Screen Printing offers printed apparel, uniforms, bags and promotional products throughout Australia. Using an online strategy, we have managed to capture a wide audience of customers throughout Australia. These range from high end fashion customers to hi visibility workwear for mining companies and tradesman. We specialize in a customer service oriented approach whereby the customer knows where their order is at all times and we offer a quick turnaround, these things, along with a top-quality product have helped us stand out in a competitive market. “The mission of Budget Screen printing is simple, provide top quality products and service at an affordable price. Do it fast, do it well and make the customer happy. Having these things clearly defined has hugely helped Best T-Shirt Printing Company 2017 Budget Screen Printing offer customprinted products Australia wide. We spoke to Charmaine Pengelly to find out more about the firmand the services it offers. us achieve our goals over the past few years. We have taken a very new-school approach to growth management whereby we consider our team to be the most valuable asset of our business. We strive every day to build morale and have a team which has a huge amount of confidence in each other and themselves within each role. We have a team meeting fortnightly and the sole purpose of this meeting is to get 1% better at what we do, this is a figure that seems so achievable and everyone in the team can grasp the idea, yet our entire team evolving at 1% every fortnight has seen enormous results in better sales figures, less mistakes, better culture and in-turn, an enormous increase in customer satisfaction. We have always found the simple things to have the greatest effect.” The team is a vital part of Budget Screen Printing’s success as they provide the very highest standards of client service, as Charmaine explains. “What truly sets us apart is our dedication to our clients. We are so often complimented by our clients for having great service, this has helped us grow significantly in the last 5 years. Not only from word of mouth, but we receive great Google reviews and comments on our Facebook from happy customers. Our differentiation from competition comes in all forms, we spend very little time looking at our competitors’ strategies, price matching etc., we choose to look to the most successful brands in the world and draw business inspirations from the likes of Apple, Google, Shopify, Salesforce and other large companies with great corporate identities, we choose to implement strategies used by these companies rather than looking to our direct competitors. I believe this has given us an edge and it is also built a great platform to inspire our team and our customers. “Simple things like a pool table in the office, great coffee machine and beers in the fridge go a long way in creating an environment internally which very quickly is projected outwards to our customers. Our team love being here, I will often leave at 6.30 or 7pm and our graphic artist will be creating artworks, he sometimes has a beer on his desk by that time, but it’s well deserved by that time of day. We feel this is a testament to the culture we constantly try to create. Everyone enjoys their role; everyone is equally important and has the same amount of say in decisions. Giving everyone in our team a voice is such a powerful thing and we are proud to have created that culture.” Overall, Budget Screen Printing promise to clients the best results using the best printing process at the best price. To ensure excellence the company tailor their services to meet the individual needs of every client, communicating with them throughout the process, and working to keep ahead of emerging trends in the industry and this will remain its ongoing approach as it looks towards a bright and exciting future, as Charmaine concludes. “Recently, we have noticed a trend in the market back towards Australian suppliers which is great to see. I think it could be the strengthening of the USD against the AUD has made offshore production less price competitive. We have also noticed a huge amount of longer run and larger order customers bringing their business back into Australia because they maintain a level of control that you just don’t achieve with offshore production. Both of these factors have been good for our growth and we look forward to taking advantage of the opportunities the future will bring.” Company: Budget Screen Printing Contact: Charmaine Pengelly Contact Email: charmaine@ budgetscreenprinting.com.au Address: Budget Screen Printing, Sunshine Coast, QLD, 4575, Australia Phone: 1300 851 626 Website: www. budgetscreenprinting.com.au AE170091