Australian Enterprise Awards 2 0 1 9 Most Innovative Learning Courses Provider 2019 & Best Corporate Social Responsibility Initiative 2019 We profile the firm to share an insight into how it has achieved the success it enjoys today. All of ACI Global’s courses are designed by either CMMI®, Industry and or ISO Standards subject matter experts. “Providing Accelerating Continuous Improvement (ACI) for people, process, and technology, optimizing key organizational capabilities, maturity, Cybermaturity, resilience and data assets.”
2 APAC / Australian Enterprise Awards 2019 Editor’s Note , Welcome to the Australian Enterprise Awards 2019 The Australian Enterprise Awards returns for the 3rd year and seeks to acknowledge those businesses and individuals who have played a pivotal role in the resurgence of one of the world’s biggest economies. As one of the top 15 highest grossing economies in the world, Australia boasts many individuals and organisations from across a myriad of sectors and industries deserving praise and recognition. The trade Australia engages in across the globe makes it a major player in the world economy and the Australian Enterprise Awards will shine a light on the firms and individuals who’ve contributed to Australia’s perseverance to retain this role, despite the worldwide economic struggles. From the finance, mining, energy & utilities, life sciences industries to its popularity as a holiday and emigration destination, the AEA recognises all who making valuable contributions to the depth of the nation’s economy and international status. K
3 APAC / Australian Enterprise Awards 2019 Contents , 4. ACI Global Pty Ltd: Most Innovative Learning Courses Provider 2019 & Best Corporate Social Responsibility Initiative 2019 8. Fast Print Services: Best Digital Printing & Signage Company – Sydney & Distinction Award for Superior Customer Service - Sydney 9. Magnesium Oxide Board Corporation Pty Ltd: Best Sheeting & Panel Board Products Manufacturer 2019 10. Morlife Pty Ltd: Australian Food Exporter of the Year 2019 – Queensland 12. SEO Web Logistics Pty Ltd: Best Web Design & Online Marketing Company - Gold Coast 13. Petway Petcare Pty Ltd: Animal Grooming Products Provider of the Year 2019 14. Red Cat Adventures: Most Innovative Charter Boat Company – Queensland 17. Ivan Honey and Associates Pty Ltd: Most Comprehensive Parent & Child Mental Health & Wellbeing Initiative - Victoria: The Get Happier Project 18. Avenue Interior Systems: Best Interior Acoustic Products Provider 2019 19. IMG SOS: Best Emerging Medical Licensing Support & Training Organisation 2019 20. Needhams Business and Financial Strategies: Best Accounting & Business Advisory Firm 2019 – ACT & Award for Excellence for Business Coaching Services - ACT 21. North Side Auto Works: Best Car Servicing & Repair Centre 2019 – Sydney 22. Cairns Car Brokers: Best Used Vehicle Dealer 2019 - Far North Queensland 23. Immediate Reception Your Virtual Office: Best Live Answering & Messaging Service 2019 - New South Wales 24. Willow Tree Estate: Best Boutique Accommodation & Events Provider - Hunter Valley 26. Capital Lend: Finance Brokerage of the Year 2019 - ACT 27. Nina Armando: Best Affordable Luxury Footwear Brand: Nina Armando 28. De Bortoli Wines Pty Ltd: Best ItalianInspired Winemaker 2019 29. Acorn Strategy Australia: Best New International Marketing & Communications Agency 2019 – Australia Contents * 30. Simworx Pty Ltd: Best Racing Simulator & Controls Manufacturer 2019 31. Ausgrass Turf Supplies: Best Synthetic Grass Landscaping Company - Melbourne 32. Fullstack Advisory: Best Startup Accounting Firm – Australia 33. Hit the Road Tours: Best Small Groups Tour Operator – Melbourne 34. `Converged Communication Network Applications Pty Ltd (CCNA): Best IP Telephony & Unified Communications Specialists 2019 35. Manning & Co: Best Marketing & PR Company 2019 36. Educare Sydney: Best English Tuition School - New South Wales 37. Beska Chella: Best Organic & Vegan Dessert Bakery – Sydney 38. Lifestyle Money Management: Best Financial Management Advisory 2019 – Adelaide 39. Utopia Financial Partners: Best Accounting & Financial Advisory 2019 - Western Australia 40. Aravanis: Best Personal Insolvency Accounting Firm & Bankruptcy Trustee Firm 2019 41. AUSTSWIM LIMITED: Aquatic Teacher Training Specialists of the Year 2019 42. Bentours: Scandinavian Travel Specialists of the Year 2019 43. Sunglass Fix: Most Innovative Sunglass Replacement Lens Manufacturer 2019 & APAC Excellence Award in Environmental Sustainability 44. Christie Centre Inc: Award for Excellence in Disability Support 2019 - Victoria 45. Kollosche: Best High-End Residential Estate Agency - Gold Coast & Distinction Award for Superior Customer Service - Gold Coast 46. Powerflo Solutions: Best Oil & Gas Plant Valves & Instruments Supplier 2019 47. Quad Services Pty Ltd: Commercial Cleaning Services Provider of the Year 2019 48. Platform9 and Intersect Partner to Bring SaaSpowered Unified Cloud to Australia New Zealand 49. Alpha Aviation Academy to Expand to Australia
4 APAC / Australian Enterprise Awards 2019 ACI Global Pty Ltd , Contact Details: Company: ACI Global Pty Ltd Name: Ian T Erskine Address: Registered Office, Palm Court Centre, Cnr Short and William Streets, Port Macquarie NSW, 2444, Australia Telephone Number: +614 0883 1898 Web Address: http:www.aciglobal.com.au Feb19551 Most Innovative Learning Courses Provider 2019 & Best Corporate Social Responsibility Initiative 2019: ACI Global Pty Ltd Thanks to its vast industry experience ACI Global Pty Ltd is able to provide Accelerating Continuous Improvement (ACI) for people, process, and technology, optimizing key organizational capabilities, maturity, Cybermaturity, resilience and data assets through the use of owned and understood governance to elevate business performance and governance. As part of our showcase of a selection of the winners from this year’s Australian Enterprise Awards we profile the firm and share an insight into how it has achieved the phenomenal success it enjoys today. Established in 2004, ACI Global provides an extensive range of Career Choices ranging from CMMI® Products, Learning and Appraisal Services, ISO Training, Coaching, Consulting and ongoing professional development courses aimed solely at adding value to your business by building a sound and agile team engaged, aligned and given direction within the business operational architecture. Since its inception the firm has been a pioneer with in the industry, and was a founding member of the Global Reporting Initiative. It also pioneered the introduction of Corporate Governance into all the Key Learning and Training Products. The firm has always been in step with ISO 26000 as an organisation to ensure quality for its valued clients. Today all of ACI Global’s courses are designed by either CMMI®, Industry and or ISO Standards subject matter experts and reflect the specific organisations strategic plans and Nations Statutory and or Regulatory requirements. Businesses using ACI Global’s unique learning experience receive a wide range of solutions designed to meet their needs.
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6 APAC / Australian Enterprise Awards 2019 Business professionals are peer reviewed at all critical stages of their learning culminating in an observation event at the end of their course of learning. Thanks to this approach they are able to achieve and maintain CMMI® Certification or ISO Personal Certification. Additionally, organisations using ACI Global are provided annual business reviews so as to achieve and to also maintain “Quality Organisation” Sustainability. For individuals ACI Global ISO Personal Certification is a formal recognition that the candidate and their Organisation have demonstrated their Competency through a specific body of Industry or ISO standards knowledge validated by the Candidates Nominated Organisation achieving either the Industry or ISO Business Systems Sustainability and ISO Certification and Accreditation through third party accreditation. Each course is then accredited against the organisations certified systems and processes, together with a Lead Appraiser or Mentor/s experience to further develop the candidate and organisational Capability, Maturity and even its Sustainability. These courses and solutions help ACI Global to achieve its mission: to create a practical and sustainable balance in the pursuit of delivering “Ethical” Quality in Industry Education through the delivery of professional leadership development for personnel and organisations by identifying both employee and organisational needs and understanding of the culture and value by providing specific Industry, CMMI and ISO training so as to drive corporate responsibility and sustainability. The acceleration and continuous improvement of people, their culture and values through ongoing verification of competency and sustainability services will enhance both employee satisfaction and economic viability for both business professionals and their organisations. Led by a team of industry experts, ACI Global is driving all these changes within the wider learning and corporate education space. Ian Erskine, Managing Director and CEO ACI Global is an experienced senior executive with more than thirty-five years of executive management experience highlighted with outstanding successes win business development and creating overachievers within the workplace, specialising in professional development through training of personnel to achieve high achiever status. He also provides specialist advice, analysis, planning and implementation of unique tools designed to significantly lift the growth and profitability of any medium to large enterprises. As a main CMMI Partner Business Point of Contact for ACI Global Ian draws upon a very extensive network to add to his experience at driving CMMI awareness through out the Australasian region in line with his own success with GRI. Internally, the firm’s culture primarily focuses on ensuring that every member of staff is aware of ACI Global’s position as a founding member of the Global Reporting Initiative (GRI) in Australasia and further ACI Global’s commitment to Corporate Social Responsibility through guidance from ISO 26000:2010. As such each and every member of the firm’s team is able to strive towards the same goals and work alongside clients to provide them with the support and service they need. Looking to the future ACI Global will seek to bring CMMI to Australia by holding a major CMMI Event with in Sydney which will then increase the brand awareness and raise awareness on the benefits of this innovative approach to learning. Ultimately, thanks to this development and others ACI Global will further continue to provide its customers with a smarter and more cost-effective alternative to traditional Certification and Accreditation services by delivering professional leadership development and the verification of competence thereby creating Accelerating Continuous Improvement (ACI) for Business Professionals and for their Organisations. The company is further committed through the delivery of its services to ensuring continuity planning and ongoing support for all resources including employees, learners, mentors, stakeholders and even sponsoring organisations.
7 APAC / Australian Enterprise Awards 2019 g ACI Global Pty Ltd
8 APAC / Australian Enterprise Awards 2019 , Fast Print Services Best Digital Printing & Signage Company – Sydney & Distinction Award for Superior Customer Service - Sydney Jan19108 Based in New South Wales, Fast Print Services is a family run digital printing and signage company with in-house design and photography services. As part of our overview of a selection of the winners of this year’s Australian Enterprise Award winners we profile the firm to find out more. Established in 2015, Fast Print Services has a strong focus on print management, thoroughly costing every job request to provide the clients with an accurate and competitive quote. Seeking to offer cost-effective solutions, the firm will look at what it will cost to run a clients’ job internally or externally, within its network of highly reputable suppliers, so that it can offer every client the best and most cost-effective solution for all their printing needs. From same-day digital or whether it be high-end specialty printing of brochures, booklets and business cards right through to large format prints, POS and signage, vehicle wraps, wallpaper and display installations, Fast Print Services does it all. Additionally, the firm offer clients an extensive range of digital print and signage options in-house, as well as working with a network of external trade suppliers. The Fast Print Services team can also help clients with a full suite of design and marketing services. Thanks to this one-stop-shop approach, clients can rest assured that Fast Print Services will always be able to meet their needs and exceed their expectations. This vast array of innovative services has led Fast Print Services to work with a range of variety of household names, including Vodafone, South Africa Airways and the University of Sydney, although the team is always keen to work with new clients no matter what the size and provide them with its award-winning solutions. Ultimately, Fast Print Services is the ideal partner for anyone looking for printing solutions that are provided on time, on brand and on budget. Contact Details: Company: Fast Print Services | Contact: Joanne Smith Website: https://fastprintservices.com.au
9 APAC / Australian Enterprise Awards 2019 , Magnesium Oxide Board Corporation Pty Ltd Best Sheeting & Panel Board Products Manufacturer 2019 Jan19109 Magnesium Oxide Board Corporation Pty Ltd (MgO Corp) is a family owned and operated business providing patented and innovative nontoxic and non-combustible material that are revolutionizing the residential and commercial building sectors around the world, with award-winning projects completed in Australia, New Zealand and America and thousands of projects finished throughout over twenty countries. Having recognised this pioneering company in this year’s Australian Enterprise Awards we profile it to share an insight into the secrets behind its phenomenal success. Established in 2010, MgO Corp has since flourished, and today it works alongside a wide range of clients around the world to provide them with unique products that will meet their needs. The forming of MgO Corp came about due to the increased concerns surrounding the poor performance of traditional building products to deliver protection within building and construction from fire, mould and extreme weather events. Founder Steve Marskell was introduced to magnesium cement flat sheet products in 2009 and he could see that there was great potential to evolve these materials into a superior high-performance product that would with the right refining and development, fill the void between fibre cement and plasterboard products in the construction industry. This is where the 10-year journey of reverse engineering, testing and evolving all aspects of what today is known as ResCom® building products manufactured by MgO Corp under international registered patents, began. For the past decade MgO Corp has invested millions of dollars and thousands of their hours into developing and evolving the ResCom® high-performance range of building products. These products have been tested and utilised throughout the world for the past ten years and have proven to deliver the performances that the construction industry is in great need of. Demand for these products is growing strong, with customers now believing it is the time for MgO Corps products to be the product of choice for construction. The manufacturing of these innovative products would at first look to be a simple process, when, in reality the manufacture and production processes behind the making of MgO Corps products is a very exact science that requires a thorough knowledge and understanding of all aspects of cradle to gate production of the products as well as an in depth knowledge of how the products are required to perform when installed throughout a building. As the leading manufacture in its field of industry, the firm’s dedicated team of engineers, scientists and management work tirelessly alongside their customers and in the firm’s research and development centre to assure the highest levels of quality control, and performance is delivered with every production run. Thanks to this hard work and expertise, over the years the firm has been a pioneer in the industry, with MgO Corp being the first company in the world to be awarded CodeMark Certification for the use of their manufactured exterior and interior linings/cladding materials within the building products industry in Australian and New Zealand under the Australian/New Zealand governments JAS-ANZ CodeMark Scheme and approved for mandatory use in building and construction back in 2011. Additionally, MgO Corp has gone on to also have extensive product testing, performances and compliance reviews and approvals issued for use of MgO Corps manufactured products in building and construction in UAE, America, Sweden, Malaysia and the United Kingdom. A key component of ResCom(R) boards is the use of high grade Magnesite which is known to be a very reliable and healthy material and it may surprise readers that the core base magnesium is of the same high quality that is used in the manufacture of pharmaceutical and agricultural products that we consume every day. This makes ResCom® products an excellent choice for hospitals, schools, office building and family homes by delivering to its surrounding and the occupants a healthier, safer and even more sustainable environment to work, rest and even play. With the building market shaping and constantly evolving, the future looks bright for MgO Corps, with demand for the firm’s manufacturing, knowledge, technology and products increasing every year. As such, the team are now confident that the foundations of the business have passed the test of time and the business model works. It is the company’s plan to attract investment that will allow it to expand manufacturing into all these other countries such as America, Canada and Europe. This expansion would see MgO Corp open up major distribution outlets in these countries giving customers greater access to these amazing products. Moving into these markets will also greatly benefit the building and construction markets, allowing for exciting opportunities that the team are eager to deliver. Contact Details: Company: Magnesium Oxide Board Corporation Pty Ltd Name: Steve Marskell Address: 8 Piper Street, Caboolture Queensland, Australia 4510 Telephone Number: +61754329890 Web Address: www.mgoboard.com.au
10 APAC / Australian Enterprise Awards 2019 , g Morlife Pty Ltd DARK CHOCOLATE 5 BERRY MIX & BLUEBERRIES INDULGE WITH A DIFFERENCE with the Ultimate Guilt Free Dark Chocolate Coated Australian Food Exporter of the Year 2019 - Queensland
11 APAC / Australian Enterprise Awards 2019 , Morlife Pty Ltd Australian Food Exporter of the Year 2019 - Queensland Jan19110 With consumers increasingly focused on wellness and the health properties of their food, Morlife Pty Ltd, with its tagline ‘Get More Out Of Life’, has flourished over the past 19 years. To celebrate the firm’s success in this year’s Australian Enterprise Awards we profile it and showcase the secrets behind the reputation for excellence it enjoys today. -foods, packed full of body-loving nutrients that come with a wealth of health benefits to boost clients on their journey to wellness. From Morlife’s boosting powders, functional cereals, fortified herbal teas, quinoa risottos, chia puddings and more, the firm’s revolutionary products are rich in nutrients that have a functional purpose. If clients need help with alkalising, antioxidants, immunity, digestion, detox, joints, fitness, and gluten-free foods, then Morlife act as their one-stop-shop, helping them on their journey towards genuine wellness. Viewing every meal or snack as an opportunity to improve wellness and nutrition, Morlife has created a product line that includes delicious, healthy snacks as well as instant meals such as Quinoa Risotto. Understanding that it is not just adults who require nutritionally fulfilling, satisfying meals, the firm also targets children’s nutrition through two core products: Greens Kidz and Clever Kids. Many mothers struggle to get greens into their children, but now, thanks to Morlife, they can do this easily by mixing Greens Kidz with food or water. The product is so delicious that many choose to eat it straight off a spoon. The firm’s other childfocused product is Clever Kids, a chocolate flavoured delicacy that helps them to learn, focus and grow. Ultimately, Morlife is on a mission to drive a wellness revolution, which they hope will inspire consumers and drive them to think more about the food they are eating and enjoy it more. This remains the firm’s core focus as it looks towards a bright future. Contact Details: Company: Morlife Pty Ltd Contact: Cheryl Stewart Website: www.morlife.com Proudly Australian owned and operated since 2000, Morlife manufactures over more than 300 health food products ranging from healthy snack foods, dark chocolate coated super berries, superfood powder blends that have all been researched and designed to help cleanse the liver, alkalise, increase antioxidants, to rebuild collagen, vegan plant protein shakes, herbal teas and much more. Having come from humble beginnings as an idea which came to life in a family kitchen, Morlife now occupies 5,500sq m manufacturing facility in the life style capital of Australia, the Gold Coast. Now based on the sunny Gold Coast, the firm’s multi-award-winning products are sold Australia-wide and internationally in major supermarket chains, pharmacies and health food stores. The owners, the Stewarts, insist on proving the nutritional strength of the Morlife products, as it gains incredible consumer credibility, and most importantly, this is exactly how, using such Morlife products, customers will notice substantial gains in wellness. Having achieved phenomenal success in its home market, Morlife took to expanding its horizons in recent years, and as such is now a leading exporter of health foods. The Stewart family, who helm the firm to this very day, are passionate about travel and other cultures, and as such they were keen to take their award-winning product offering to a wider audience. Everyone a t Morlife feels that they have like a mission to be a great Australian exporter, and to support customers around the world to live a far fuller life. Key to customers gaining in wellness from using Morlife functional foods, is that they get motivated to improve their wellness. They then see Morlife as the “vehicle” to that success. This is critical, as the health food market is so confused. Rather than consumers thinking, oh here is a possible answer, Morlife insists in communicating real knowledge behind the link of nutrition to body function and explore what true wellness is. When clients understand this, they will commit better to taking a Morlife nutritional solution. This is because food by itself really is not the best solution. Nutrition research clearly shows that there is a potency of what those very needed nutrients are. As such, the real success for customers is when they actually feel the products effects. Then they really do see the link that nutrition to feeling wellness is. This then provides serious motivation to keep on this high nutritional approach. At Morlife, the team believe that nothing feels so good as the taste of true wellness, and as such they have designed their products with this in mind. The team take great pride in having the highest quality functional super
12 APAC / Australian Enterprise Awards 2019 , SEO Web Logistics Pty Ltd Best Web Design & Online Marketing Company - Gold Coast: SEO Web Logistics Pty Ltd Jan19148 SEO Web Logistics is a Multi Award winning, dynamic and high-performance Gold Coast based SEO & Website Design company that specialises in achieving outstanding search engine rankings for their clients in the most competitive fields. We profile the firm to find out more about the range of services it has to offer in this growing and competitive market. Drawing on his vast experience working with Australian businesses of all sizes, across a diverse range of industries, Ian Creaser CEO of SEO Web Logistics and his team are able to offer a unique range of services to meet any client’s needs and exceed their expectations. As one of the Gold Coast’s most respected SEO & Website Design companies, the firm specialises in transforming its clients’ websites into vast and valuable resources of information, that help ensure a high volume of relevant visitors. SEO Web Logistics’ SEO services are comprised of several distinct disciplines, all aimed at strengthening their clients’ online presence and generating more leads and sales for their business. Whether they are a start-up looking to strengthen their online presence for a newly formed business, or an established entity seeking greater exposure, SEO Web Logistics will help any client to generate more business leads and sales. Partnering with clients, the firm works closely alongside them to drive traffic to their website and create something they can be truly proud of. After all, their client’s success is SEO Web Logistics’ success, and as such the firm has a vested interest in providing them with the support and services they need to entice and engage with their target audience online. With everything from ecommerce SEO and local search support through to link building & website design, SEO Web Logistics provides all the solutions needed to ensure that its clients rise to prominence and have a website that represents their brand and values. Ultimately, SEO Web Logistics is committed to providing its valued clients with continuous, expert website solutions and their SEO services to enable them to grow and succeed in their business. Looking ahead, the firm’s success is dependent on ensuring that all of its clients expand their online presence, look professional and pursue online business success, and as such this will then be its ongoing focus as it looks towards a bright and prosperous future. Contact Details: Company: SEO Web Logistics Pty Ltd | Contact: Jo Creaser Website: https://seoweblogistics.com/ & https://goldcoastwebsitedesigns.com.au/ “SEO Web Logistics is committed to providing its valued clients with continuous, expert website solutions.”
13 APAC / Australian Enterprise Awards 2019 , Petway Petcare Pty Ltd. Animal Grooming Products Provider of the Year 2019: Petway Petcare Pty Ltd Jan19184 Celebrating 31 years in business this year, Petway Petcare Pty Ltd specialises in developing, manufacturing and supplying professional grade animal grooming products and also distributing animal accessories. Having recognised the company in our 2019 Australian Enterprise Awards we profile it to find out more about the array of products it has to offer. Established in 1988, Petway Petcare was acquired by the Nash family from a family friend in 2008, over the past 11 years the company has since seen exponential growth. Today, Petway Petcare is known as a market leader in Australia for supplying quality, premium products. These include Australian made shampoos, conditioners, colognes, detanglers, flea and tick kill products, even disinfectant, ear cleaner and tear stain remover plus Swiss Made silicone brushes and colour pet spray. One of the company’s original formulas, its Everyday Pink Shampoo, is known as one of Petway Petcare’s most popular and best products. The company now estimates that approx. 6,000 dogs a day are being washed in Pink Shampoo across Australia alone. Supplying clients around the world, the company exports to New Zealand and Singapore, and also sells its award-winning products on Amazon USA. Wherever they are based, clients know that when they buy from Petway Petcare they will receive the highest possible level of support and service. The company’s philosophy is that all orders leave same day and they are never out of stock. The team take all client feedback seriously and customer service is a top priority. Thanks to this client focused approach, Petway Petcare has flourished over the years, and its business growth is down to word of mouth, always following up, product development and providing exceptional customer service and top quality products. Looking ahead, Petway Petcare has just acquired a Chinese distributor, which will allow the company to continue to grow and flourish over the coming years. It will also be growing its American distribution and increasing its product lines to ensure it continues to exceed its clients’ ever-rising expectations. Contact Details: Company: Petway Petcare Pty Ltd Contact: Tania Taylor Website: www.petwaypetcare.com.au Petway Petcare Gentle Protein range of shampoo, conditioner and cologne. © Petway Petcare Products Woof & Meow CLEANSE Range of shampoo, conditioner and cologne. © Petway Petcare Products
14 APAC / Australian Enterprise Awards 2019 , Red Cat Adventures Most Innovative Charter Boat Company - Queensland: Red Cat Adventures Jan19186 Red Cat Adventures is an Australian owned charter boat company providing exceptional trips around the Whitsunday Islands. We profile the firm to find out more and explore the secrets behind its success. As a small familyoperated business, Red Cat Adventures focuses on creating safe, and fun-filled adventures of excellent quality at an affordable price. The firms dedicated team place absolute importance on ensuring every trip is an amazing experience for all their passengers, 365 days a year. Currently, the Australian tourism market is evolving, with backpackers and holidaymakers alike constantly seeking new experiences that are unique and will create exciting memories long after their trip is over. Seeking to meet these needs, Red Cat Adventures is in a constant state of improvement as it works to create exceptional experiences and offer a variety of adventures to suit each individual client. The team consistently seek feedback from clients so that they can find out what they want and adapt their service offering to suit. This dedicated team has been central to the firm’s success over the years, and Red Cat Adventures is lucky to have very small staff turnover and a supportive internal culture that ensures that staff feel supported and able to offer clients a safe, friendly service every time. Looking ahead, the five-year vision for Red Cat Adventures is to be a financially successful, national award-winning business, recognised for all its innovative tourism and event products, delivering outstanding customer experiences and service and for making a positive environmental contribution to the Whitsundays and Queensland. As part of this focus, the firm will be adding a new boat to its fleet over the coming year, and is seeking to move into the wedding and events sector to ensure that it continues to exceed its guests’ expectations throughout 2019 and beyond.
15 APAC / Australian Enterprise Awards 2019 g Red Cat Adventures Red Cat Adventures Contact Details: Company: Red Cat Adventures | Name: Red Cat Adventures Address: 350 Shute Harbour Road, Airlie Beach, QLD Telephone Number: +61749464444 Web Address: redcatadventures.com.au “Red Cat Adventures is to be a financially successful, national award-winning business, recognised for its innovative tourism and event products.”
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17 APAC / Australian Enterprise Awards 2019 , Ivan Honey and Associates Pty Ltd Most Comprehensive Parent & Child Mental Health & Wellbeing Initiative - Victoria: The Get Happier Project Jan19213 For over 40 years, Ivan Honey and Associates have provided a wide range of psychological services in the Bendigo region. We profile this innovative organisation to find out how they extended internationally. At first, the company worked with a wide range of clients who were referred by doctors and private companies. The business specialised in counselling, supervision, mediation, assessment, organisational psychology and debriefing as well as training both in Australia and internationally. But as a faculty member of the William Glasser Institute International, and a colleague of the late Dr Glasser (named as one of the eminent psychiatrists of the 20th century) , Ivan has trained thousands of people in Choice Theory psychology all over Australia, in China, Singapore, Indonesia, the USA and Europe, and set up the organisation in Malaysia. Over the past 15 years, after seeing the transformational impact of this approach, Ivan has created a new publishing and training entity, ‘The Get Happier Project’, which has adapted cutting-edge psychology to teach the knowledge and skills for wellbeing. As well as writing for a business magazine for many years, Ivan has authored a number of books, two of which have been best sellers on Amazon. He writes in a way that is easy to understand, highly visual, engaging and fun. He has developed a new visual approach to problem solving and counselling, creating delightful, colourful card sets that are best sellers worldwide. The ‘Get Happier School’ is his latest initiative, which provides a comprehensive, integrated and sequential learning program to teach children the knowledge and skills to get happier. In a challenging world that is changing rapidly, he saw the need for children to learn the mindsets and skills for optimal mental health and resilience. The Get Happier School is more than just a Social and Emotional Learning program. It is a practical and visual framework to build mental health and happiness, creating a positive and relational school culture. While this is a uniquely Australian program, we know that mental ill health, depression and anxiety are global issues. As a result, social problems, drug dependence, suicide and even violence are massive concerns for communities and this affect us all. The Get Happier School is addressing this world wide crisis through this practical and fun program for children, and is beginning to gain international popularity and recognition. Schools are already successfully using the program in Australia, China, New Zealand and the US. Ivan’s goal is to help children develop all of the skills and mindsets to then create happy meaningful lives. He believes that children have a right to be taught these practical skills for emotional intelligence,self esteem, resilience and effective relationships. Parents and teachers also have the same rights, and need to be fully supported. The program supports them to assist children to achieve these goals and to create a happier world. Ivan and his team continue to promote the Get Happier Project, which has many other applications and further digital possibilities. A new parenting program will soon be added to the bestselling parenting book. As the Get Happier School movement continues to grow, it will provide vital support to children, teachers, parents and communities around the world. Contact Details: Company: Ivan Honey and Associates Pty Ltd Contact: Ivan Honey Website: www.gethappier.net Ivan Honey at a Singapore workshop
18 APAC / Australian Enterprise Awards 2019 , Avenue Interior Systems Best Interior Acoustic Products Provider 2019: Jan19210 Backed by the experience and strong knowledge of their dedicated team of acoustic engineers, Avenue Interior Systems provides tailor-made and proven acoustic solutions to their discerning clients across Australia. Having recognised the firm in this year’s Australian Enterprise Awards, we profile them to find out more. Avenue Interior Systems boasts a diverse organisation of professionals, including acoustic engineers, designers, technicians and installers. This expert team offers their ever-growing list of satisfied clients an extensive range of functional and decorative acoustic solutions, combined with unmatched knowledge, experience and support. Seeking to offer all its clients a friendly and approachable service, Avenue Interior Systems is a family-owned company which encourages a collaborative environment. The company is entirely client-orientated and takes great pride in being adaptive, agile and thinking outside the box to deliver the best possible results for every project. Thanks to the team’s client-focused approach, clients are confident and comfortable knowing their solution is not off-the-shelf, but has been designed for their specific application and will achieve excellent results. Looking to the future, Avenue Interior Systems will continue to move from strength to strength. Acoustic solutions are a need for more than just the offices – hospitals, nursing homes, education centres, halls and many more facilities need noise absorption materials. As such, Avenue Interior Systems will continue to evolve and design silence for its clients across many and varied sectors. Overall, as a relatively new entry into the interior acoustic solutions market, the company has the opportunity to grow and flourish further over the coming years. To then facilitate this, Avenue Interior Systems is continually adapting its service and solutions in line with clients’ requests and the Australian market. Contact Details: Company: Avenue Interior Systems | Name: Katelyn Evenden Address: 40 Sowden Street | Telephone Number: 1300827177 Web Address: avenueis.com.au AvenueIS: Greater Hume Council - CommunityHub © AvenueIS: Gorokan Preschool ©
19 APAC / Australian Enterprise Awards 2019 , IMG SOS Best Emerging Medical Licensing Support & Training Organisation 2019 Jan19211 Contact Details: Company: IMG SOS | Contact: Sam Gayed Website: www.imgsos.com.au Based in Melbourne, IMG SOS is a professional course provider for medical licensing exams which combines professional experience with quality service to ensure excellence for everyone it supports. To celebrate the firm’s success in this year’s Australian Enterprise Awards we profile it to find out more about the vast array of services it has to offer. Drawing on its vast industry expertise, IMG SOS is a fastgrowing company that understands the needs of doctors and provides effective, smart and fast solutions to prepare overseas trained doctors for their AMC/FRACGP/ PESCI exams. The firm’s core business is to provide one-on-one AMC (MCQ & Clinical) courses, PESCI and FRACGP (AKT/KFP/OSCE) preparation, via Skype, in order to help each candidate within an individualised context and focus on individual’s needs. Students can book face-to-face courses run at IMG SOS’s centre. Clients can rest assured that they will receive the very highest possible standard of support when they work with IMG SOS as the firm is also listed by the Australian Medical Council (AMC) as a bridging course provider. The tutoring team is comprised of qualified tutors, fellowship examiners at the Royal College of GPs, Medical Educators, GP Mentors, IMGs and Australian trained doctors. All of the firm’s tutors have a track record of tutoring success and as such clients can rest assured that they are in safe hands when they work with this dynamic company. To ensure that every client receives the support they need and enjoys a stress-free process, IMG SOS allows every client the chance to cancel their course at any time and receive a refund. However, thanks to the firm’s expert tutors and dedication to creating customised plans that meet the needs of its individual clients, it has received 100% positive feedback on its process, content and tutors. Operating in such a competitive market, IMG SOS has to work very hard to differentiate itself and stand out from the crowd to its clients. As such, unlike the other course providers where the clients have to work within a group or even wait for a long time before they can start a course, IMG SOS provides one-on-one courses that are available at the time you signup, with immediate start and a customised session schedule that suits the clients’ unique needs. As a result of this process, increasing numbers of satisfied doctors are enrolling and / or are extending their sessions. Ultimately, it is this innovative approach to medical examination support and services that has helped IMG SOS to achieve the incredible success it enjoys today. As such, moving forward the firm will continue to enhance its strategy to ensure it remains able to provide its clients with the award-winning support that they have come to rely on.
20 APAC / Australian Enterprise Awards 2019 , Needhams Business and Financial Strategies Best Accounting & Business Advisory Firm 2019 – ACT & Award for Excellence for Business Coaching Services - ACT Jan19217 Needhams Business and Financial Strategies is a team of experienced accounting and financial professionals, and business coach who have accumulated extensive knowledge from working in the financial and accounting field for over thirty years. As part of our overview of a selection of this year’s Australian Enterprise Awards we profile the firm to learn more about the secrets behind its incredible success. As experts in finance, Needhams is able to use the financial lens on their clients’ personal, professional and business finances to help them grow and minimise risk in a range of areas. Seeking to offer clients the highest possible level of support and service, Needhams is a family friendly firm, committed to providing clients with the right advice and service in a timely and friendly manner. Thanks to the vast experience of its team, the firm is able to provide advice and service to a range of clients including business operators, start-up entrepreneur, rental property investors and individual taxpayers. Each and every member of the team cares about all their clients, and through their own knowledge and experience they work with them to customise a package to cover their accounting, taxation, business and financial needs and enable them to reach their goals. Ultimately, the key to Needhams’ success is the team’s own personal touch. The company values its relationships with each and every client and great them with a smile, so that they never feel like just a figure in a database, but like a valued client. Looking ahead, this will remain the firm’s ongoing focus as it looks towards a bright and exciting future. Contact Details: Company: Needhams Business and Financial Strategies | Contact: Amy Kickett Website: www.needham.com.au
21 APAC / Australian Enterprise Awards 2019 , North Side Auto Works North Side Auto Works: Best Car Servicing & Repair Centre 2019 - Sydney Jan19241 Contact Details: Company: North Side Auto Works | Contact: Con Papas Website: www.northsideautoworks.com.au With vast experience in the market, North Side Auto Works is Sydney’s premier car serving and repair firm, specialising in providing expert solutions to meet the needs of its valued clients. Having recognised the firm in this year’s Australian Enterprise Awards we profile it to learn more about the services it provides. From its Carlotta St, Artarmon mechanic workshop, North Side Auto Works takes great pride in providing the highest quality service in Sydney. The firm uses the latest in diagnostic equipment and its highly qualified team of technicians specialise in both prestige European and domestic vehicles, ensuring that clients always receive the support and service they need. After all, in today’s society cars are of vital importance, and many people just run their lives based around the idea that their car will be in a perfect working order. When something goes wrong, this can cause a number of challenges. To then help clients to get back to normal as quickly as possible, North Side Auto Works will support them to identify and solve any issues and have them back on the road. Another key focus for the firm is cost, as they understand that the clients can often be wary about spending money on these costly procedures that they do not quite understand or know the merit of. North Side Auto Works’ dedicated, expert team believe in being transparent about car servicing costs and the whole process, so they keep their clients informed through every and every stage of the process. This ensures that clients are not misinformed or even confused by technological dialogue, and instead be able to make informed choices that will then help them to get their car back and in exceptional condition as efficiently as possible. Alongside its servicing and repair services, North Side Auto Works also offers car rental. The firm provides a range of quality vehicles which are available for one-way rentals, short or longterm rentals. Vehicles can be equipped with GPS, baby seats and Bluetooth as required. Looking to the future, North Side Auto Works will continue to provide the expert services its clients have come to rely on, seeking to ensure that they are back on the road and able to continue with their everyday lives thanks to the team’s expert support and cutting-edge service offering. “North Side Auto Works’ dedicated, expert team believe in being transparent about car servicing costs and the whole process, so its clients are always kept informed throughout each and every stage.”
22 APAC / Australian Enterprise Awards 2019 , Cairns Car Brokers Best Used Vehicle Dealer 2019 - Far North Queensland: Cairns Car Brokers Jan19243 Cairns Car Brokers offers a modern used car buying service for people who are tired of the stress that comes with purchasing a motor vehicle. We profile the firm to find out more about how it then works closely with its clients to ensure they enjoy the highest possible standard of service. Contact Details: Company: Cairns Car Brokers | Name: Kim Siegmann Address: 173-175 Aumuller St Bungalow | Telephone Number: 0740 514199 | Web Address: www.cairnscarbrokers.com.au Offering a range of quality used motor vehicles to meet the $4000 to $40 000 price bracket, Cairns Car Brokers is able to support a wide range of clients and help them to then find the vehicle they need at a price that suits them. Owner, Operator and Licenced Motor Dealer, Ryan Siegmann, has been in the used car business for over 11 years, and as a Cairns local he is able to welcome every client in a friendly and approachable manner and help them to find the perfect vehicle quickly and easily. Ryan’s wife Kim is the Managing Director in charge of accounts, marketing and administration. The entire team is treated like family, and they all have very defined roles within the company and work together to achieve a common goal without encroaching on each other’s area of expertise. Ryan and Kim have an open-door policy for both staff and clients, so that they are always available to anyone who needs them and can provide them with the support they need. Over recent years, digital and online marketing has changed the face of the vehicle sales market. Consumers have all of the information they need at their fingertips and do most of their research online before even leaving their home or office. As a result of this development, Cairns Car Brokers are starting to see a shift from motor dealers having a presence on major arterial roads to housing their products off main streets, in warehouses or holding yards. Offering the best of both worlds, the company has very much embraced technology and yet still retains a compact yard located just off near a major arterial road with easy access, so that clients do not have to choose between an online broker and a traditional forecourt. In line with this focus on innovation, moving forward Cairns Car Brokers plan to use technology to solidify its position as Cairns’ most trusted Independent Car Yard, all the while seeking to continue to offer clients the same exceptional level of service and support that they have come to rely on. “The entire team at Cairns Car Brokers is treated like family, and they all have very defined roles within the company and work together to achieve a common goal without encroaching on each other’s area of expertise.”
23 APAC / Australian Enterprise Awards 2019 , Immediate Reception Your Virtual Office Best Live Answering & Messaging Service 2019 - New South Wales Jan19242 Immediate Reception Your Virtual Office aims to offer its clients a professional image without the overheads this usually incurs. We spoke to Barbara Gosper to find out more. Established in 1997 Immediate Reception is designed to enhance the customer service of every business, creating employment, business strength and prosperity call by call. Barbara discusses the firm’s journey and how it has grown into the internationally renowned virtual office specialist that it is currently. “Commencing as a home-based business, at Immediate Reception our journey has always been focused on the end goal: to bring clients excellence in call management, taking and passing on messages, transferring calls and making bookings in our clients’ diary. “Today, we operate 24 hours per day from our purpose-built commercial centre in the Northern Rivers of NSW with expanded services including dispatch of technical staff, checking on the welfare of staff working alone, dispatching of emergency agencies and answering and directing emergency calls or alarms. Our services can be and are used nationally and internationally by clients who range from one-person operators to multinational corporations. We are ‘building bigger business call by call’.” It is the firm’s personal approach and collaboration with their clients that has helped lead it to the success it enjoys today, as Barbara highlights. “Operating in such a competitive market, at Immediate Reception we differentiate ourselves in a number of ways. Our first point of difference from our competitors is our desire and willingness to solve a problem for our clients. It’s about relationships supported by technology. We consult with our clients about exactly what they are trying to achieve, be it someone to manage their phones while they have a staff meeting or to dispatch an on-call tech after-hours. It may be to take over-flow calls during peak times or ensure an injury report/emergency line is always answered. “Fundamentally, it is our flexibility to win work with every business to help them achieve their goals. We follow procedures and protocols, however we’re not “scripted” to sound automated or disconnected. We are a team of people who think about the best possible outcome for our clients and their callers.” We’re strong in our values that can be relied upon, honesty, integrity, continual improvement, professionalism and respect. Looking ahead, Barbara foresees many developments within the communication and virtual office market, which her firm will be adapting around over the months and years ahead. “Overall, the way in which we communicate with each other is certainly changing with the increased use of web-chat, faster response to SMS rather than voicemail and our requirement to communicate while “on the run”. The trend maybe moving to the use of chatbots and although this is the evolution of technology, people like to deal with people so it’s about using technology to enhance the customer service experience not avoid customer contact. The ability for business to offer various mediums of communications whether it is via social media, automated selection, web-chat or chat-bots is important however businesses also need to ensure they have the ability to offer the support to the contact using the technology. If not, the customer experience is damaged rather than enhanced. It is in that support role that there is a need for real people in centres such as ours, and as such this will remain Immediate Reception’s ongoing focus as we look towards a bright and exciting future. Contact Details: Name: Barbara Gosper Address: P O Box 4136, GOONELLABAH NSW 2480 Telephone Number: +61 2 66266999 Web Address: www.virtualoffice.net.au
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