Australian Enterprise Awards 2019

, 34 APAC / Australian Enterprise Awards 2019 Converged Communication Network Applications Pty Ltd (CCNA) Converged Communication Network Applications Pty Ltd (CCNA): Best IP Telephony & Unified Communications Specialists 2019 Jan19363 Contact Details: Company: Converged Communication Network Applications Pty Ltd (CCNA) Name: Craig Sims Address: Level 32, 101 Miller St Telephone Number: 0401004040 Web Address: www.ccna.com.au Converged CommunicationNetwork Applications Pty Ltd (CCNA) delivers leading technology solutions and services within the enterprise, government, and carrier market place. We profile the firm to find out more about the unique services it has to offer. Established in 2008, CCNA is a national solution and service provider of converged voice and data solutions for enterprise and government. The innovative design, development, and implementation of converged communication network applications are the firm’s core area of expertise. Its innovative approach is to provide its customers with a flexible outcome driven road map to their technology needs. As such, CCNA focuses on ensuring network continuity for applications such as unified communications, collaboration, virtualisation, network security and other real time service offerings. The company’s convergence design and implementation planning are initially focused on ensuring the customer network readiness for then deploying any converged applications. An in-depth understanding of all critical business services ensures that max- imum business returns are achieved across multiple vendors. Specifically, these services will centre on IP telephony, data infrastructure, network security and management tools, business productivity applications, and contact centre applications. As a result, clients receive solutions that are tailored to meet their specific needs. Internally, CCNA’s culture is based about delivering best of breed solutions and putting solution offerings back to its customers quickly outlining the business outcomes. The firm’s staff are highly accredited across its product offerings enabling the team to turn around information quickly and concisely, ensuring excellence for every single client that CCNA has the privilege to support. Having been offering cloud-based solutions for unified communications and contact centres for over eight years, CCNA has seen many developments within the market. The biggest developments the company has seen recently is around its connectivity, 5G, SD-WAN and the gradual migration away from a ISDN to SIP. The development of Big Data solutions where information is the key to obtaining business results and the rising of AI and automation with the likes of chat bots is also a key driver in the market today. CCNA still see the integration to back end systems such as CRMs as the key to driving business results, and as such this is the firm’s core focus as it works to adapt around the changes it sees in the market to ensure its clients receive the services they need to compete in the ever-changing markets they operate in. Looking to the future, CCNA has many exciting opportunities on the horizon as it seeks to continue to grow year on year organically as it has since inception. The company continues to diversify its service offering to meet the ever-evolving needs of its clients and ensure they receive the cutting-edge services they need to succeed over the years to come.