Australian Enterprise Awards 2020

11 APAC / 2020 Australian Enterprise , Established in 1989, Bevmarks Australia is proud to have been delivering a good night’s sleep to customers for the last 30 years. With eleven stores in Victoria, nine across Melbourne, one in Geelong and one in Mildura, the family-run business is the largest independent bedding retailer in the area. The philosophy behind the inception of the company was to support Australian jobs and manufacturers, as well as selling the best products available. Today, Bevmarks continues this heritage by selling quality Australian-made beds and bedroom furniture, alongside its international range, which is something that makes the firm truly unique. Despite its overwhelming popularity, there is a threat faced by the bedding industry, which is also faced by a multitude of retailers in this day and age, and it is that of e-commerce sites selling inferior products in the marketplace. Many mattress providers now offer incentives such as 12 months’ trial and return, which Bevmarks has found simply encourages those exploiting the industry for short-term gain. But this is where the company comes into its own. With so many bed brands in the market today, there are very few who truly understand the dynamics of achieving that great night’s sleep. Bevmarks believes the solution rests in understanding the individual needs of the customer beyond the mattress. 11 APAC / 2019 Busi ess Awards Bedroom Furniture Retailer of the Year 2020 - Victoria Jan20345 Based in Victoria, Bevmarks is an Australian-owned company specialising in all things beds – and it recently won the BedroomFurniture Retailer of the Year 2020 award! We take a look behind the scenes to find out what makes this firm such a success. Bevmarks Besides fantastic products, Bevmarks is known for exceptional customer service and also its comprehensive knowledge of ‘sleep science.’ All staff members are highly trained and the firm is renowned for its considerable investments in training, with all of the Bevmarks’ team fully understanding that their job is not merely to sell a mattress, it is to solve the customers’ problem by providing the customer with enough information to make an educated decision. The firm is a supporter of the Institute for Breathing and Sleep, located at the Austin Hospital, so it’s no wonder that Bevmarks’ company motto is “the sleep professionals”. The internal culture at Bevmarks is second-to-none, which plays a helping hand in ensuring that staff are happy, and can offer a fantastic service. There is a strong retention rate, with many of the staff having been with the firm for more than 10 years, and each day begins with a meeting where company values, and team feedback, are all addressed. With regards to the future, 2020 is already looking bright as Bevmarks plans to employ a new e-commerce platform and update its instore digital information systems, to make employees lives easier and, in turn, ensure that Bevmarks and its dedicated team can continue to provide quality sleep for everyone, everywhere! Contact Details Company: Bevmarks Web Address: bevmarks.com.au