APAC Insider- Australian Enterprise Awards 2024 | 30 Luxor Commercial and Joinery Pty Ltd excels in the providing of kitchen, bathroom, and cabinet renovations across the New South Wales region, famed in local industry circles for taking the uppermost care with every project and providing the best advice, design, and practical solutions that the area has to offer. As a knowledgeable family-run business that has been operating since 1990, the El Masri brothers who head up this operation place paramount importance on family, and this is something present across their work as well as the ethos which extends to the rest of the team. Thus, Luxor offers up much more than just a workplace, it is a home away from home. Founder Mazen El Masri is on hand for more. Highly experienced in an array of styles spanning modern chic to timeless mid-century and even coastal vibes, homeowners are certain to find something that suits their unique style with Luxor Commercial and Joinery Pty Ltd, a company proud to serve anybody that requests its exemplary services and undertaking everything from small, odd jobs through to total makeovers, government/ insurance jobs, and anything in between. No matter the scale of the job, each task is undertaken with a meticulous, unrivalled attention to detail that gives a customer the highest standard of work and the best quality finish, regardless of budget. The company was built on a foundation of quality workmanship, integrity, and excellent customer service, elements that are still very much with the business to this day. Working in close partnership with a series of new home builders, as well as leading building claims insurers, providing invaluable guidance and information is as key for this team as delivering quality repairs and exemplary renovation results for a client’s home or business. While this suite of services is impressive across the board, the accredited residential renovators, commercial shopfitters, joiners, and project managers that comprise this team are being celebrated here for their joinery prowess in particular. Aiding the team in its overarching mission are four core values, with Mezan telling us that these are, “simple but implemented with honesty.” Respect is one such cornerstone, and the company prioritises this to make sure that is in operation across both staff and customer relationships. While the belief that a person should treat others the way that they want to be treated is no groundbreaking concept, this timeless principle forms the basis for the familyoriented ethos that dominates discourses both inside and outside of the business, with this team prioritising everyone within its ranks being treated equally, regardless of position. Going hand in hand with this is another core value, humility. This team know that the work that they do is great, but they recognise that improvement is always possible and should be strived for, so by remaining humble, they are always learning new things and implementing what they find so as to go that extra mile. On the back of this, the third element comprising this quartet of company values is innovation, with Mezan and the team always going above and beyond for a customer, remaining wholly focused on strictly adhering to the agreed upon budget while simultaneously exercising every possibility so as to turn a client’s wildest dreams to a tangible reality. The final value integral to the sustained success of Luxor is growth, or professional development, something this team strive for by constantly expanding their capabilities. At the heart of this is an unwavering commitment to listen to what it is that customers want, as well as the ideas that come from its loyal, dedicated, and knowledgeable staff. Sales reps and online platforms are frequently used so as to advise on the latest technologies and products and how these can be used across the business, with frequent training also being offered so as to keep the team abreast of NSW’s evolving standards and any new or recently updated laws. As Mezan succinctly puts it, “from being organised, knowledgeable of our competition, understanding risks, staying creative, focusing on goals, and being consistent, we have steadily grown from what once was just two brothers with a trade […] into a small and successful business, and the reality now is we’re still happily and steadily growing more and more every year.” Even after more than 34 years, this team believe that by remaining true to these values, the best is still yet to come for Luxor. Across the joinery business at present, one thing customers are requesting more and more of is sustainable alternatives, and being more than happy to oblige, Luxor offers sustainable options throughout its services as far as possible, possessing a particular speciality in the area of eco-conscious materials, whereby bamboo, recycled wood, and recycled glass are all available and steadily increasing in popularity. Additionally, the team can also use natural wood and wood tones, in particular walnut and oak, with the former making a comeback as a result of its elegance and warmth, while the latter sees wood veneers and laminates being utilised to achieve that desired authentic look without having to break the bank. Remaining steadfast on its endless pursuit of perfection, Mezan and the team are spurred on by ensuring that their finished projects stand as works of art, something made possible time and again by combining unparalleled industry knowledge and modern sensibilities with customer input and a drive for satisfaction. 100% customer satisfaction serves as the ultimate aim, and these efforts are on display constantly, regardless of whether or not the matter of the bill has been settled, with Mezan telling us, “if a customer isn’t totally happy, we’ll keep reattending until their needs and wants are met.” Every member of the team holds this commitment in the highest regard, and it serves as just one of the elements that combine to create a work environment Best Commercial & Residential Joinery Business 2024 - New South Wales Jan24060
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