APAC Insider- Australian Enterprise Awards 2024 | 34 Best Accident Replacement Vehicle Specialists 2024 Immensely proud to be the first of its kind in this national space to offer the all-in-one service suite of hire cars, claims, and repairs management for drivers that were involved in a road accident that was not their fault, IMOK Accident Replacement Cars is highly distinguished and celebrated in this field for its emphasis on people, openness, and honesty. At the heart of its excellence lies a team of loyal and dedicated accident management specialists, all of whom have considerable experience in the industry and strive to help clients yield the maximum benefits possible from their rightful insurance claims. We speak to Austin Cho to find out more. Anybody who has been in a car accident where they were not to blame is clearly entitled by law to be put back in the position that they were in before the accident, at no cost to them. Striving to uphold this promise is IMOK Accident Replacement Cars, a company with a stellar accident replacement vehicle service that also specialises in claims and repair management solutions. It is important to remember that unless a person specifically pays an additional premium on their vehicle insurance for a replacement, they will usually not be provided with one. This is where IMOK (pronounced I’m okay) comes to the rescue. Treating all clients with an equal fairness so as to ensure that the best outcome is achieved for them, and not the company, IMOK will never charge a client for its time and services if it is unable to recover the costs of a claim, with this zerocost guarantee standing as something that other providers are unlikely to match. The team are largely able to do this due to the vast majority of their recoveries being successful, something that can be attributed to the broad, robust expertise and knowledge that this collective possess regarding the industry. Thus, in a sector that largely possesses a bad reputation due to hidden costs and poor service, IMOK stands as a beacon of honesty and sound ethical practice. At the centre of this approach is an emphasis placed on efficiency, with the team able to approve new applications much faster than their rivals, with many applicants being handed the keys to their replacement vehicle on the same day. The traditional eligibility process, on the other hand, can take days, weeks, or sometimes even months to process, leaving customers without a car and with patience that has been worn thin. This is something that has been corroborated in a testimonial from Richard C. in NSW, who said, “I contacted two not at fault hire car suppliers that gave me the absolute runaround and was told by one of them, it would take up to five business days to get a car. Out of frustration I decided to make one last call before I was forced to borrow a car from a family member. I called IMOK and I have to say the service has been absolutely AMAZING. I was on the phone for no more than 10 minutes, and all was sorted.” With more than a dozen locations across the country and in excess of 4,000 hire cars to choose from, IMOK will even deliver to rural areas, providing a like-for-like car loan with a limitless hire period and no restriction on the distance that can be covered during the window. An expansive fleet is at the company’s disposal, featuring industry-leading names like Audi, BMW, Mercedes-Benz, Mazda, Tesla, Alfa Romeo, and Toyota. Categories such as SUV, electric, compact, sedan, hybrids, prestige, vans, and even motorbikes comprise this offering, meaning that there is something to put everyone back on track. Jan24458 Further separating IMOK from its competitors is its people-centric approach, and its standards are very much a reflection of this, particularly when it comes to the circumstances regarding vehicle wear and tear. When a vehicle is being used every day, it is obviously not going to stay clean, so this team are very upfront about their leniency when it comes to the return of rentals. As long as the vehicle is returned in a reasonable state with only incredibly minor damage, no charges will be accrued, once more something that other providers are highly unlikely to promise. Aside from just this fantastic vehicle replacement service, Austin tells us, “clients also very commonly apply for our services to receive higher total loss settlement payments as they would have received [otherwise, which are] offers usually lower than the market value of their vehicles.” Thus, as one can see, the picture being created is one of a company that truly offers an all-encompassing service to clients, with the business serving as a trend setter in the space as a result of its unorthodox, innovative approach of including claims and repair management in with its hire car services, all at no extra cost. Commenting a bit more on the company’s internals, Austin explains that the working environment nurtured strikes the balance between casual and professional. Qualities such as strong ethics, empathy, accountability, and attention to detail radiate from this staffing team, and as Austin states, “these qualities are really important in being successful in achieving the best outcome for the business and for our clients”, and they are present regardless of the position an employee occupies, from accident management through to recoveries or delivery. Upon starting out on their journeys with IMOK, staff are afforded a minimum of four weeks training and continuous coaching, and throughout this period, as well as the rest of their careers with the business, their needs are listened to and constructive feedback is given at every turn, aiding them in both personal and professional development. The efforts and achievements of the team are also quick to be rewarded, taking the form of celebration dinners, gifts, and bonuses. A close-knit unit, monthly dinners, annual Christmas parties, and workshops are all commonplace, solidifying the company as a great place to work. Of course, it is not all fun and games, and the work undertaken by the team is always executed in a highly professional manner. Guided by an enforced set of ethics and the innate knowledge that is passed from member to member through a process of teaching and learning, staff are encouraged to take ownership of their craft and pride in their work. Since all three of IMOK’s services are provided concurrently, it is important to remain focused and keep one’s eye on the ball, with multi-tasking and a good memory essential in keeping standards high and the business’ reputation strong.
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