APAC Insider- Australian Enterprise Awards 2024 | 38 Jan24090 With more than 100 years of combined experience in disability support, Caring Queensland is a registered National Disability Insurance Scheme (NDIS) provider offering high-quality professional care and support services to eligible individuals living with disabilities. Here, we explore the company’s work in the wake of its success in this prestigious awards programme. Established in 2013, the National Disability Insurance Scheme (NDIS) is an initiative created to fund the provision of support services to people living with disabilities across Australia. Every individual eligible to receive support from the NDIS has a Plan, which outlines their goals as well as the services required to ensure that their needs are being met. The NDIS connects them with service providers in their local area who can provide them with the necessary support to help them achieve their goals. Based in Urraween, Caring Queensland is a person-centred provider of disability support, working to empower, enable, and inspire NDIS participants through a broad range of professional services. The business aims to combine the vast service offerings of a larger corporate company with the dedication and personalisation of a smaller boutique provider. Its team possess a wealth of experience in the disability support industry, having helped people living with disabilities that range from attention deficit hyperactivity disorder (ADHD) and autism spectrum disorder (ASD) to cerebral palsy and other physical disabilities. With such broad knowledge at its disposal, Caring Queensland is well-equipped to put any NDIS Plan into action. Operating in a populated field, Caring Queensland sets itself apart through its clientcentric nature, along with its commitment to providing individualised support. In everything it does, the company prioritises the participant, striving to ensure that they receive a high standard of service that is tailored to their needs. For example, by taking the time to match participants with staff members, Caring Queensland demonstrates its dedication to not just filling an operational requirement but rather improving participants’ lives and empowering them to achieve their goals. The team aim to help them view their aspirations positively, for example by participating in their household and helping them to achieve meaningful and positive milestones, no matter how small. In addition, Caring Queensland aims to conduct regular checkins to see if the participant is happy with the support they are receiving and the work of their assigned staff member. By taking into account the feedback provided by participants, the company can adjust its services accordingly to better fulfil their needs. Through this, the team are able to build trusting and collaborative relationships with participants and their entire family, making them feel valued. This is how Caring Queensland has established itself as the best in the region, earning an exceptional reputation that sets it apart from other providers of disability support. As a result, it often receives new business from wordof-mouth recommendations. Being a care provider, it is no surprise that Caring Queensland relies heavily on its team of staff, who stand front and centre of the business. For this reason, the company aims to hire individuals who genuinely want to work in the disability support industry, not just to pay their bills but also to support people. Caring Queensland believes that character and values are equally as important as qualifications and experience, so it asks candidates a number of questions to gain an insight into their personality, interests, personal strengths, hobbies, and skills. This information is also useful when it comes to matching current and new staff members to the needs of different clients. As a result of its unique hiring process, Caring Queensland boasts a talented team of individuals who are like-minded, family-focused, and personcentred by nature. In their work, they think outside of the box to tackle challenges and always demonstrate honesty, compassion, dedication, supportiveness, respect, friendliness, and courage, amongst other positive qualities. In order to foster a sense of camaraderie within the team, Caring Queensland aims to create an environment in which people are celebrated for their uniqueness, encouraged to bring fresh ideas and perspectives to the table, and motivated to stick together. Furthermore, Caring Queensland believes in the importance of ensuring that its team feel supported, appreciated, and understood. For this reason, if shifts need to be filled, the management team are always willing to step in and take on the work. This not only benefits participants by ensuring that they never have to go without the care they need but also provides managers with a first-hand understanding of the obstacles faced by the team. Ultimately, this fosters a sense of unity and equality at all levels of the business. Currently, the disability support industry is facing a number of challenges. For example, there is a significant need for care providers in rural areas, with many NDIS participants living rurally who are struggling to access support. To address this issue, Caring Queensland has begun supporting more rural towns like Bauple, helping clients who previously went without support due to their location. The company views industry challenges as opportunities for growth and development, aiming to determine how a positive outcome can be achieved in all situations. For its exceptional work, Caring Queensland has recently been recognised as one of the top local providers of client-centred disability care in the Wide Bay Region, reflecting the impressive reputation that the company has garnered over the years. Adding to its growing list of accolades, we are thrilled to award the company the title of Best Disability Support Network, Queensland, in the Australian Enterprise Awards 2024. Considering its success thus far, we have no doubt that Caring Queensland looks towards a bright future. Contact: John Hill Company: Caring Queensland Web Address: www.caringqld. com.au Best Disability Support Network 2024 - Queensland
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