Australian Enterprise Awards 2026 | 82 Hearing is something that a person cannot put a price on, and the joy of sound – be it the birds chirping with the sunrise or the warm and familiar notes of a favourite song – defines our daily lives, until suddenly it does not. As Melbourne’s leading audiology clinic, NeuroHearing recognises the importance of holistic, accessible, and expert hearing care, and offers a full range of audiology services ranging from hearing tests through to targeted auditory training. Weicen Yan, the director and principal audiologist of the clinic, caught up with us for more. Most Trusted New Independent Hearing Clinic 2026 – Victoria & APAC Insider Holistic Hearing Solutions Innovation Award 2026 Located in Canterbury, Victoria, NeuroHearing is known for the holistic and brain-centred approach it takes to hearing care, which it delivers in the form of personalised treatments rather than a universal approach. Covering all the bases with its services, which range from earwax removal and general hearing tests through to hearing aid fittings, adjustments, and repairs, the clinic’s approach is grounded in Comprehensive Best Practice Audiology, meaning that patients can trust their treatment and have confidence in the results. Nowhere is this more true than in the clinic’s earwax removal service, which is one of the main reasons people visit NeuroHearing. Syringing, which can be performed by GPs, often can lead to complications, with around 20% of medical negligence cases being linked to ear syringing, according to an RACGP report. This shows there are safer and more reliable alternatives out there and why an audiologist should be chosen for the removal. At NeuroHearing, a variety of world-class techniques are provided to ensure success. By favouring a choice combination of Ear Irrigation, Micro-Suction earwax removal, and Curettage over syringing or drops, NeuroHearing not only gets the best outcomes, it does so in the safest way possible. As with every service provided here, the techniques used will be different from person to person, underpinning the bespoke approach that the clinic is famed for. However, this is not all, as further setting NeuroHearing apart is its targeted Auditory Training Program, something very few clinics in Australia currently offer. Backed with 20+ years of research with 10+ clinical trials involving 1,000s of patients, it’s shown to work. This program is like physical therapy for hearing. It’s completed in the comfort of the clients’ own homes, which helps them to strengthen the brain’s sound processing abilities. NeuroHearing delivers these fun mini games via phone or computer so that brain function can be worked on. Thus not only the ear’s ability to hear is targeted but also brain function. “Our targeted Auditory Training Program helps to strengthen the brain’s ability to make sense of sound, processing it effectively, even after years of hearing loss.” What shines through across these services is the independence the clinic stands for, which sees it make recommendations based on exceptional patient outcomes, not brand affiliations. This contributes to the 98% satisfaction rate the clinic boasts, with many of those who fed back reporting the lifechanging experiences these services provide. Weicen explained: “Many arrive frustrated, isolated, or discouraged, and leave with their confidence restored, communication improved, and the ability to return to the life they once enjoyed.” Being able to deliver this for patients is an immense source of pride for Weicen and the team, who recognise that their ability to continue to provide these results hinges on their willingness and ability to innovate. AI has made this possible in a big way over the past few years, with the clinic having seamlessly integrated it at various points across the patient experience to offer more consistent care. One example comes from its auditory training, with AI used for real-time encouragement, to strengthen engagement, and so on. In fact, innovation is so fundamental to NeuroHearing that it comprises one of the two fundamentals of the clinic’s culture. Combined, these cornerstones result in a higher standard of care and a focus on client wellbeing, not to mention supporting the administrative strain that goes alongside clinical responsibilities for healthcare providers. Channelling this culture, the goal for NeuroHearing is to solidify its reputation as Melbourne’s leading audiology provider, one known for innovation, care, and trust across the local community. Ultimately, the belief that hearing loss is not an impairment, and rather just a normal part of life, sees NeuroHearing offer appointments that are as fun and light-hearted as possible, all without sacrificing on the service quality patients expect from Melbourne’s leading audiologist. A taste of the clinic can be found across its social media (@neurohearing.au on Instagram and TikTok and @Neurohearing on Facebook) or at the link below. Contact: Weicen Yan Company: NeuroHearing Web Address: https://neurohearing.com.au/ AIS-Nov25317 NeuroHearing
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