Business Awards 2 0 1 9 APAC Business Awards 2019 - www.apac-insider.com Best Disability Support Service Provider - Victoria Living with a disability can be difficult. It can put a lot of pressure on families, and while most cope, it still has a considerable impact on the informal support network that keep things running smoothly. At AGAPI Care Inc., the team strives to keep all people with disabilities socially connected and included no matter what their circumstances. Most Innovative 3D Circuit Material Suppliers - Guangdong
2 APAC / 2019 Business Awards Editor’s Note , Welcome to the 2019 Business Awards Welcome to 4th annual APAC Business Awards! Every year, the 2019 APAC Business Awards seek out and reward the very best businesses and initiatives that the Asia Pacific region has to offer. It is our firm belief that a successful business is not solely demonstrated through its annual turnover or size. Instead we focus on the service/ product that the business provides, its dedication to innovation and most importantly the relationship the business has with its customers.
3 APAC / 2019 Business Awards Contents , 4. Most Innovative 3D Circuit Material Suppliers - Guangdong Shenzhen SPhonSun (SPS) Technology Co. Ltd. 6. Best Rust Removal Chemicals Manufacturer 2019 - South Asia SR Corporation 8. Best Disability Support Service Provider - Victoria AGAPI Care Inc. 10. Best School Management Software Developers - Australia SIMON 11. Best Event Entertainment Design & Décor Company 2019 - India Moksh Events 12. Compliance Software Innovator of the Year 2019 BGL Corporate Solutions 13. Best Mid-Tier Local Accounting Firm - Singapore Nexia TS Group 14. Best Telecommunications Service Provider - Sri Lanka Dialog Axiata PLC Contents K
4 APAC / 2019 Business Awards , Nov19123 Most Innovative 3D Circuit Material Suppliers - Guangdong Working at the forefront of technological upheaval, the team at Shenzhen SPhonSun (SPS) Technology Co. Ltd. have built their entire business around developing new hardware using the most sophisticated technology. In the light of their award-winning success, we take a closer look at the Shanghai innovators and explore what affects their business could have on the world at large. It was in 2005 that SPS started to take shape, formed from a group of people that were bought together after spending time at universities around the world. Starting the LDP (Laser Direct Pattern) and innovative film projects, the intention was to bring the disparate elements together to innovate in the field of 3D Circuit materials. While some of the earlier project leaders held their doctorate degrees from universities in Germany, France and China, some of the experienced and skilled partners joined the team after this point. Continuing to engage with research into 3D-MID related material and the potential applications of it, the group built good cooperation with the research departments of the university world widely. The official origin of SPS comes in 2012, carrying on the work that the group had already started. As a business, it quickly gained ground as a rapidly growing and active organization. By 2016, this hard work had allowed it to gain the ISO14000 and ISO9001certification, also being approved as one of the ‘Chinese National High-Tech Enterprises’. This series of achievements was validation of the excellent work performed by the business, rewarding its offer of quality products and service to customers. These quality products include new materials such as additive manufacturing for 3D circuits and high-performance coating, not to mention composite materials. The 3D circuit is widely used on smart-phones, smartwatches and other aspects of Industry 4.0 such as automation, VR/CR and drones. To the clients utilizing SPS’s expertise, they get a quality product and service based on innovative and systematical methodology. This commitment to solid working is proved by the ISO certification, which approves the series regulations and rules that guide SPS’s process, covering not only the market, but marketing and sales, post-sales service, project management as well as finance and risk control. As a firm dedicated to the exploration of new technologies, the team at SPS are aware that even the most innovative development doesn’t begin with new technological ideas, but with the design. This means from the moment the client begins working with SPS, the definition of the product’s design and the final intention of the project. Once the details are decided, both a DFM report and DFMEA report are made to clarify any potential problems that might come up with the project as it stands. Working alongside a client is always at the forefront of how the SPS team operates, and they organize meetings with them to appraise them of how a project is developing with regards to new materials and new technologies. As a major player in the APAC region, SPS is fortunate to have seen reasonable growth. China’s GDP growth is about 6.9% and looks set to continue as Japan and Korea recover from
5 APAC / 2019 Business Awards g Shenzhen SPhonSun (SPS) Technology Co.Ltd Contact Details: Contact: Kennedy Deng Web Address: www.sphonsun.com the consumer electronics and vehicle slum. Growth here will take the place of the USA in the Chinese market financially, as the China–United States trade war rumbles onward. In the nearby ASEAN market, Vietnam benefits greatly from China’s transfer of manufacturing. A disadvantage of this move has been the low quality of local education leading to less skilled labor than anticipated. This is countered by the relative cheapness of the workforce. While all these factors affect manufacturing, the selling of SPS’s products will actually be in other areas. The key APAC markets for these developments are China, Japan and Korea, with companies in the USA and EU also working with SPS. These companies are the well-known Fitbit in the USA and Schindler, Schaeffler Harting, Ledlenser and Festo etc. in the EU. With a dedicated focus on materials, machines and manufacturing, it’s a credit to the versatile business model that this company can appeal to so many markets at once. Of course, this almost universal appeal is a credit to the culture that has built up at SPS, based on a mission of innovation, keeping faith, win-win situations and a dedication to excellence. The team at SPS are committed to developing talent, and a plan for this is put into place every year by the department and the mentor of the employee. In-house and outsourced training is often undertaken, but depends on the resources, budget and level of training required. New staff members are drawn in by the comprehensive and impressive incentive plan, talent plan, shareholder plan and salary. The innovative products that SPS works on has attracted alumni from such prestigious universities as Cambridge, Oxford and UT-Austin, with 18 interns from five different countries working for the business since 2015. Looking forward, it’s clear that SPS will have to look to 5G and the Internet of Things for new technological innovation. These two concepts are key to the operation of technology in the future. To this end, SPS have done great work with Huawei, ZTE Shenxinwang, Voxtech Quark, MT on new ceramic & high-temperature polymer material and component. This project has also involved the development of Nano-ceramic water base coating, LCP, and PEEK to name but a few aspects. The final product will be a ceramic filter and component for use in mobile phones. Combining the development and roll-out of 5G with consumer products seems almost certain once the company gets its firstrun investment. Understanding the philosophy of SPS requires you to understand its approach. This is a company of innovation, of looking forward, of working on an international level. While some businesses struggle at the mere mention of technological upheaval, SPS embraces it wholeheartedly. From what was a meeting of minds to working out new solutions on an international level, the company has grown incredibly in the last seven years and seems set to continue growing for years yet to come.
6 APAC / 2019 Business Awards , Best Rust Removal Chemicals Manufacturer 2019 - South Asia Oct19656 Everybody wants to live happier, healthier and safer lives, free from dangerous chemicals and pollutants in the environment. Industrial firms are working harder than ever to ensure that clients and the general public alike don’t have to worry about hazardous, non-biodegradable chemicals. One such firm is Bangladesh-based SR Corporation, rust removal-cooling system flush PLM (Product Life Cycle Management) manufacturer. South Asia. To find out more about the company, we profiled it in this latest edition of APAC Insider. Having worked in and around Bangladesh’s trade business since 2008, the core team of SR Corporation came together just two years ago to found the business. Focused on providing innovative and sustainable solutions to its clients, the firm works with textiles, food, pharmaceutical, and energy industries to help deliver chemical solutions that continue to be friendly to the environment; non-hazardous and biodegradable. Notice for its work with rust removal in particular, the team at SR Corporation have created sustainable, cost effective Cross-Boarder B2B partnership with Maveric Chemical Limited a PLM product that works rapidly to ensure surfaces remain smooth, shiny and innovative waste plastic bottle 3R process into uses 3D printer filament. their machinery and surfaces are far superior in terms of cleanliness. Surfaces can be soaked, wiped, or sprayed and clients will see differences in minutes. Even better, MC-51 is completely safe and eco-friendly. No special protection is required, and the product itself meets all the necessary EU requirements for detergents and biodegradability. Gel can be used without the need for protective gear, and is completely safe. Environmentally friendly and water soluble, clients then dispose of SR Corporation’s MC-51 according to local regulations without having to fear for and waste solution. Intelligently pairing solid business principles, innovative chemical compounds, and economic common sense, this firm is bringing some of the world’s most important industries into a new era of environmental sustainability. A true steward of the environment, the team are committed to helping shield the planet. Not content to simply deliver outstanding rust removal and other chemical services, SR Corporation also makes sure that every product it creates is biodegradable and non-hazardous towards environments around the world. Technology plays a vital role in the mixing of chemicals and shipping of products to clients. In order to ensure all parties are receiving the best possible services, SR Corporation’s inhouse IT department secures all databases, be they client or chemical-focused. Having also cultivated a social media presence that is available in both English and Bangla, the team are securing domestic and international interest to capitalise on. One of the firm’s more innovative offerings, besides the MC-51 Rust Remover range of products, is its Saturday Workshop. Integrated with academic institutions, non-government “...this team are dedicated to ensuring that every industry does what it can to protect and preserve the environment from harmful and dangerous pollutants.” SR Corporation’s MC-51 Rust Remover has been crucially designed around the end user. Rather than be used in one way or on one specific surface, the product can remove rust in mere minutes in a myriad of ways. Whether through the original, multi-application MC-51 Rust Remover itself, the MC-51 Wet Wipes, or the MC-51 Gel, industry clients can ensure
7 APAC / 2019 Business Awards SR Corporation g organisations and stakeholders across the world, the workshop enables clients to gain practical training in the application and development of chemical solutions. Partnering with specific businesses, SR Corporation is also looking to branch into digital webinars where it can meet and train even more individuals. As the world heads into 2020 and beyond, the team at SR Corporation are more committed than ever before to meeting client needs and demand for innovative chemical solutions. Whether that be effectively dealing with rust, or collaborating with stakeholders all over the world, this team are dedicated to ensuring that every industry does what it can to protect and preserve the environment from harmful and dangerous pollutants. Contact: Sazzad A Chowdhury Website: www.srtvbd.com
8 APAC / 2019 Business Awards , Nov19075 Best Disability Support Service Provider - Victoria Living with a disability can be difficult. It can put a lot of pressure on families, and while most cope, it still has a considerable impact on the informal support network that keep things running smoothly. At AGAPI Care Inc., the team strives to keep all people with disabilities socially connected and included no matter what their circumstances. We took a closer look at this awardwinning provider to find out more. Founded in 1987 by a group of GreekAustralian parents, AGAPI Care has carried on their work with the same attitude that started it all – an unwavering belief that their children with a disability were entitled to the same access to programs and services as other members of the community without prejudice or disadvantage. The vision of AGAPI Care is the empowerment of those with disabilities and supporting those who offer support. Recognising that families play a vital role in supporting those with disabilities, often while they cope, there is considerable stress on these informal supports. This puts a great deal of strain on the quality of family life, from financial hardship to a negative, if unintended impact on siblings. Designing their services to enable, support and encourage people to participate fully and equally within the community, AGAPI Care is incredibly flexible and creative with their responses, recognising their clients as individuals with individual needs. AGAPI Care builds on these principles of kindness and relieves pressure without prejudice or disadvantage. With roots in multicultural principles, AGAPI Care provide support to people with a disability and those who need emergency crisis accommodation. People with disabilities are given the opportunity to interact with other members of the community, sharing in a multicultural environment with no barriers. The chance to attend special events, sporting activities, camps and outings would not be possible without the efforts of AGAPI Care. Instead of enforcing options, people are given the opportunity and the choice to select what they want to participate in. AGAPI Care services are designed to support people with disabilities to gain more independence, be more involved in their community and achieve all the things that matter to them most. It wasn’t long after the establishment of the organisation, that AGAPI Care expanded its services from the centre to provide in-house support for clients, supplied by a trained professional alongside the informal support system. This offers clients a different sort of respite while remaining in the comfort of their own homes. There is the chance to learn new skills and experience greater independence that meets individual needs in the family home with carers of their own choice. As a not-for-profit organisation, the success of AGAPI Care cannot be measured by the bottom line. Instead, it must be looked at in terms of the accomplishments of clients, who demonstrate the progress they’ve made daily, showing that their disability is not an obstacle, not a barrier and does not define who they are as a person. Client focused in every respect, the philosophy of AGAPI Care has always been to be provide support and services that match the way in which the client wants to be helped. A carefully designed system, perfected by dedicated practitioners over the years to remove the rougher edges, has been put in place. It involves, as an essential first step, the use of several information fathering tools and instruments designed by professionals with specific experience in disability support. Once collected, this material can be used to create a platform for various sorts of flexible support, long-term engagement and capacity to increase skills, choice, safety, empowerment and inclusion. The culture at AGAPI Care actively encourages the application of leadership qualities. It’s a great place to learn, develop and practice these qualities within the core values of the company. By focusing on what both employees and clients believe and value, the AGAPI Care team have the potential to increase their work ethic and eventually client outcome. Sharing information and ideas in a range of different environments has really pushed the team to explore ideas in new ways. The introduction of formal and informal surveys, regular staff meetings, brainstorming sessions and learning materials in other languages has really pushed the staff at AGAPI Care forward. Facing the challenge of a shortage of skilled staff across the industry, AGAPI Care took the decision to train any person willing to learn and understand how to best support those with disabilities. All applicants are selected based on merit, without prejudice, and given the opportunity to succeed. Those looking to work with AGAPI must be aware of the existing company culture, which is done best by listening to client stories, and participating in client seminars, while clients provide feedback regarding expectation, dignity and respect. This investment in staff for future leaders in the field is a longterm goal, with every day an opportunity to reflect on what has worked, what can be done better and how to improve personally. It’s important that those who come to AGAPI Care for training and development, stay for the long-term in order to repay this investment. Currently, AGAPI Care are reviewing their strategic plan, aiming to collaborate more fully with other disability partners. Having approached several small providers to merge with AGAPI Care, it appears that this support service provider is aiming to bring a more diverse service to the market. As far as AGAPI Care is concerned, Australia is perfectly positioned to allow a person to grow professionally while maintaining the social interaction that everyone desires. With so many different types of business from one-man-operations to large corporations, the ultimate ambition of being the best you can be, producing the best product possible and ensuring you are in demand remains the same. Providing staff with the tools and resources to achieve this is not always easy. Many organisations neglect to empower their staff to be leaders
9 APAC / 2019 Business Awards AGAPI Care Inc. g in areas like time management, work ethic and wellbeing, which can only increase performance and engagement to the benefit of the organisation. Another challenge lies in the multicultural nature of Australia’s communities, with each person’s standards and understanding varying hugely. Employers must learn to adapt to a more inclusive environment, sending information out in various forms and various languages. This is a problem that has even affected the Federal Government, with a great deal of time and money invested into the translation of National Disability Insurance Scheme – one of the largest reforms in disability – to ensure that all members of the community know about the changes. At the heart of AGAPI Care is the building up of a community on a foundation of choice. This choice guides every decision made at AGAPI Care, from how the team handle their staff to how they help new staff to learn. Not every organisation would work so dedicatedly to help people in their independence, but not every organisation would invest so heavily in their staff to bring them up to a certain level. Every decision at AGAPI Care is built on making things better for everyone. It’s somewhere where you’re defined by the choices you make, not your disability. Contact: Mary Gakopoulos Web Address: www.agapicare.org.au Telephone: 0061394711231
10 APAC / 2019 Business Awards , SIMON Contact Details: Contact: Kevin Brodie Web Address: www.simonschools.net Nov19029 Best School Management Software Developers - Australia Education is a vital industry, often underserved and overlooked. In an increasingly technologically minded world, creating a tool to meet the needs of the whole education environment, from teachers to administrators to students, is paramount. SIMON is a Learning Management Software solution for schools that saves time and money, allowing the focus to return to teaching as best as possible. Join us as we profile this company to find out more. A not-for-profit initiative that capitalises on agile development strategies, SIMON is founded in the earnest desire to do better for school management. This belief is ingrained throughout the SIMON team, fostering the attitude that providing quality services to schools is more than just a job. With a growing community of 200 schools, SIMON has grown considerably in the last few years, and seems set to continue growing as the word spreads. Bringing together the disparate procedures often associated with disconnected, isolated singlerole software solutions, SIMON is a tool for empowering schools to make sense of their unique landscapes of administrative and academic processes. Of course, what customers get with SIMON isn’t limited to an impressive piece of software for handling student management, learning management, school administration and parent communication. This allows staff to track behaviour over subjects outside of theirs, getting a fuller picture of how students act. Connecting to this hub is connecting to a universal community. SIMON staff constantly keep informing customers about new and upcoming products, alongside community updates about SIMON and from fellow SIMON schools. Online videos are often made to help guide users through new changes in a visual way. The beauty of SIMON’s system is that it doesn’t matter how big or how small a classroom is, whether it’s rural or metropolitan, whether it’s 30 or 3,000 enrolled. Incorporating SIMON is always straightforward and offers school teams access to an array of knowledgeable consultative resources specialising in both primary and secondary education environments. The intranetbased solution stores any and all data on a SIMON server, located on-site at the school for security. 24-hour access can be achieved through any browser on any webenabled device. As a small company that prides itself on agility, resources are fluidly allocated where needed to fulfil requirements then placed quickly into the hands of the school after thorough testing by the SIMON team. This ease of movement is allowed by the overall subscription fee for SIMON’s services, giving every level of the program. Looking forward, SIMON is looking to use the immense amount of data it has accumulated. Taking this data and putting it into an ultimately useful form for schools is the next big step for the company, and it has partnered up with a major data analytics firm to make the most of this information. Inclusion of this data would make analysis more interesting for schools, allowing a complete overview of an individual student and of the student body as a whole. Looking forward, ongoing integration with standardised frameworks is both current and forthcoming, paving the way for future vendors to successfully incorporate these frameworks themselves. In many ways, this is the spirit of SIMON, not just fitting together the various pieces of isolated workflow to create a single, cohesive experience, but looking forward what possibilities are in the future to make that experience even better.
11 APAC / 2019 Business Awards , Oct19638 Best Event Entertainment Design & Décor Company 2019 - India If you need the perfect event planned and executed, there’s a wealth of options to choose from. For those in Eastern India, however, Moksh Events have proven itself to be incredibly adept at handling a wide range of different projects from office illuminations to a couple’s wedding day. We caught up with Vijay Bokadia to find out more. Established in 1999, Moksh Events has grown into one of the major players in the events market of Eastern India. With its own troupe of exclusive performers, technical experience in every aspect of stage design and the expertise that only twenty years of on-thejob learning that teach, it’d be a struggle to find anyone more suited to handle a stage event. To begin, we asked Vijay about what sets Moksh Events apart from other companies in their respected industry to clients. ‘Transparency, commitment and the zeal to do our best in all our events whether small or big,’ he smiles, ‘and the personal touch we give. We treat any event as important to us as to the client, makes it different.’ This subtly explains the main driving force behind Moksh Events, namely the needs and wants of the client. This, more than anything else, explains the major difference between a company that will run an event and Moksh Events who will run an event that their client wants to see. This makes a significant difference as Moksh Events operates in a number of different markets, ranging from musical performers to weddings. Given the range of potential projects, we wondered if there was the chance that smaller scale ventures could potentially get left behind. ‘There is no compromise on the quality and vendors selection, which keeps the bar always high.’ The world of event design and décor can be one without respite. It’s a constantly evolving industry, fed by perpetual development in numerous areas. ‘As a company, and personally, we are always on the lookout for what’s happening around the world in our industry,’ Vijay assures us. ‘We try to adopt technologies which are, or can be, available easily and within budget, and we try present it to the client or incorporate the same for the client.’ This forward-thinking approach rewards those who explore the possibilities and with markets in India booming, there’s room for something a little different. ‘The Indian market is huge but mostly it is unorganised and the execution is always at its nick of time. Currently, there are double the numbers of unorganised groups or individuals who work in the same area. Leaving few distinguished vendors or suppliers, majorly the struggle lies in matching the levels by extracting the best outcomes from them. However, this has not held back Moksh Events, as the team are consistently putting on impressive shows. The reason they are able to succeed in the face of hardship is because of the strong team, with the additional support of Vijay’s brother Shashi who supports him and is integral part of the company’ s success. Both Vijay, Shashi and the rest of the team at Moksh Events have formed a close bond, which is centred around the firm. ‘The staff and the management are personally connected, or say, bonded like a family. Whenever we do a great event or get client praise, the entire company is happy and takes pride in itself.’ It’s an important point, and this attitude of searching for success means that everyone is on the same page when it comes to the ambitions of a project. ‘We have been very vocal to all our staff that there should be no compromise in terms of quality and value of commitment - that needs to be honoured at all costs, even if we need to take a hit due to some reason. Our employees understand the same and takes pride in the principles.’ As the future gets closer, Moksh Events has ventured into motivational talks from celebrities. It’s the sort of match made that is perfected by the potential growth of the market. By staying focused, this company has enormous potential to develop the market in India and beyond. Contact: Vijay Bokadia, Company Director Company: Moksh Events Pvt. Ltd Website: www.mokshevents.com Telephone: 0091 9831669698 / 0091 9820930122 Email: [email protected] Moksh Events
12 APAC / 2019 Business Awards , Nov19495 BGL Corporate Solutions Compliance Software Innovator of the Year 2019 Moving into a new decade means new innovations in technology, and spearheading that charge across the Asia-Pacific region is BGL Corporate Solutions Pty Ltd. Delivering cloudbased corporate compliance management and SMSF administration software solutions to more than 8,000 businesses in 15 countries, discover what has made this firm one of the most innovative at work today. When designing innovations and methodologies of using the latest technologies, user experience has to come first. Incorporating the newest developments can only benefit users if they are aware of how to use them. Through its highly-intelligent web applications that combine an unparalleled user experience and powerful technology, BGL has maintained its leadership in the SMSF and corporate compliance software industry for yet another year. Founded in 1983 with just two employees, BGL has since grown to become one of the most trusted compliance software providers today. Now employing more than 150 people across the entirety of the Asia-Pacific region, the firm has cultivated a reputation of empowerment, enabling SMSF and corporate compliance professionals with the latest innovations in cloud solutions that work to their advantage. Delivering the very best in regulatory technology often requires absolute commitment, focus, teamwork, and innovation; four elements that the firm has in abundance. A trusted partner in compliance-related matters, BGL’s leading cloud-based administration software solutions include Simple Fund 360 and CAS 360. The firm’s CAS 360 offering is the complete administrative system for companies, automating the collection of company data from the corporate regulator and handling all day-to-day compliance activities for company administrators or accountants. However, the firm’s Simple Fund 360 operates as a similarly complete administration system, but instead working for the approximately 600,000 self-managed super funds (SMSFs) that are owned by Australians. Revolutionising the industry through AI-based deep learning, clients and users can work faster, smarter, and with increased accuracy when it comes to reviewing and matching transactions. BGL provides its clients with innovative software full of time-saving features that enable efficient production of financial accounts and lodgements to the Australian Taxation Office (ATO). Simple Fund 360 ‘s unique AI-based smart matching technology significantly reduces the amount of time accountants and SMSF administrators spend processing relevant bank data. Of the millions of transactions that are processed every single day, BGL has helped reduced the number of posting errors to just 2.2%. Simple Fund 360 also includes a comprehensive financial reporting system, information feeds from more than 350 sources, and countless storage and reviewbased functions to handle every single need for SMSF administration documentation. Combined together, the Simple Fund 360 and CAS 360 services from BGL can help remove manual data entry, its potential failings, and ensure that businesses are fully compliant with Australian Securities and Investments Commission (ASIC) and SMSF laws. Accountants can have more time to establish a deeper and stronger relationship with their clients, as well as increase productivity, build team satisfaction, expand their services, and grow the business as a whole. Both individuals and companies together can benefit from the innovative new cloud-based technology offered by BGL and its genius team. Ultimately, the services that BGL offer can be game-changing for companies that need to remain as up-to-date as possible with various compliance software across Australia and the Asia-Pacific region. A next-generation cloud-based corporate compliance provider empowering professionals, BGL is set to continue reaching new levels of deserved success. Company: BGL Corporate Solutions Contact: Munique de Azevedo Website: www.bglcorp.com
13 APAC / 2019 Business Awards , Nexia TS Group Best Mid-Tier Local Accounting Firm - Singapore Nov19249 There aren’t many businesses that have a hand in industries varying from oil & gas to charities and non-profits. Such is the range that Nexia TS Group has, providing a whole array of professional services that offer clients solutions based on their individual needs and concerns. As winner of Singapore’s Best Mid-Tier Local Accounting Firm, we profiled this impressive company to find out more. Founded in 1993, Nexia TS has grown significantly over the last 27 years into an organisation that employed a handful of employees to provide work for over 250 professionals, serving offices in Singapore, Malaysia, Myanmar and China. Committing to providing service of the highest quality, Nexia TS has made a huge impact in the time it has been operating through the philosophy of Listening, Thinking, Growing Asia. This is the driving force behind client service and the main message pushing the team at Nexia TS forward. Nexia TS has established a strong track record in many key sectors from oil & gas, to construction, to marine & shipping work, and this range continues to put the firm in good stead for future work. It assures clients that the team behind the scenes is willing to learn, gaining information through continuous learning and resources from the larger Nexia network. The ability to draw on Nexia International means that there is an incredible breadth of knowledge to be learned on various topics. Nexia TS brings the full suite of professional services to the table, covering everything from Assurance, Tax Advisory and Corporate Governance to Internal Audits, Valuation & Transaction Advisory and M&A Advisory. Singapore and Hong Kong have long been vying to be the top financial hub in the APAC region, with Hong Kong being a top destination for initial public offering. There was a plateau in 2018, however, which has allowing the consistent growth of Singapore to catch up. Often renowned as one of the best financial systems globally, this strong economy has managed to boosted investor confidence. Against this promising backdrop, Nexia TS is taking no chances. The firm has managed to complete 38 IPO listings in the capacity of Reporting Auditors and consultancy roles on the Singapore Stock Exchange. Automation and digitalisation are set to change the face of the finance industry, and Nexia TS is no different. Already the internal audit team is taking advantage of automation to promote visibility at a departmental and organisational level, increase consistency throughout the internal audit workflow and increase efficiency for greater risk management. Digitalisation, too, looks set to have an impact on proceedings, with widespread acceptance of electronic documentation allowing clients to become more mobile. Nexia TS has leaned into this process, successfully optimizing several business processes to go paperless. This has greatly increased efficiency, reduced human error and more excitingly for the client, it has led to significantly reduced costs. Whilst looking into AI and RPA, what unlocks the door to real growth in the industry is highquality people working for the firm. Expected not only to be competent, but proactive and committed to the company, the team at Nexia TS have already been recognised for its progressive employment policies and its human capital development efforts. Trainings are taken seriously and targeted at every level to ensure that employees stay up to date with the latest skillsets to keep the business at the forefront of industry development. Looking ahead, Nexia TS needs to take advantage of the potential for transformational growth. Offering only the traditional services expected of the firm is not enough to satisfy in today’s climate. Reinvention, possibly through seizing opportunities in the white space by scaling up with partners, is always possible, but it’s clear that the growth of the business can be seen not in accounting or auditing, but in advisory-related services. Not only growing laterally, this growth strengthens the core competencies fundamental to growth in the future. At its heart, the work of Nexia TS is defined by its philosophy. Listening, Thinking, Growing Asia is not just the mission statement that drives the business, but the result of its dedication. It has led to working with a wide variety of firms in an impressive number of ways, building a strong reputation. Not content to provide a standard solution to individual problems, Nexia TS aims high and exceeds its target. This is why this mid-tier accountancy firm is so highly regarded across the industry. Contact: Henry Tan, Group CEO & Chief Innovation Officer Email: [email protected] Web Address: www.nexiats.com.sg
14 APAC / 2019 Business Awards , Dialog Axiata PLC Nov19355 Best Telecommunications Service Provider - Sri Lanka Mobile phones are currently part of one of the biggest markets in the world, with more people than ever before owning a phone and subscribing to monthly plans. Dialog Axiata PLC is Sri Lanka’s flagship telecommunications service provider and the largest mobile network in the country. Discover the success that has led to Dialog not only being the largest, but also the best for telecommunications service provision. Nowadays, almost everybody owns a mobile phone. Everybody uses it differently, but the core competency of being able to communicate with someone who is potentially hundreds of miles away has meant that mobile phone technology is one of the fastest growing in the world today. Bringing that mobile telecommunication technology to the Asia Pacific region, and Sri Lanka in particular, is Dialog Axiata. A subsidiary of the Asia-Pacific-wide Axiata Group, Dialog is the Sri Lankan branch solely focused on being the countrywide leader for mobile telecommunications and a wide portfolio of multi-sensory connectivity services. Since the company’s formation in 1993, it has grown to become one of the largest listed companies on the Colombo Stock Exchange across Sri Lanka the last 25 years whilst maintaining market leadership position for 2 decades. The organization also distinguishes itself by being the first and only company in Sri Lanka to achieve a market capitalisation of $1 billion. As well as its size and notable market capitalisation, the subscriber market also shows Dialog as being the fastest growing operators with more than 15 million subscribers. In addition to the organization’s core business of mobile telecommunications, Dialog also offers a selection of other technological services to cement its supplementary position as the country’s best for fixed telecommunications, digital television, and broadband networks. Each fully-owned subsidiary of Dialog delivers award-winning services that have been recognised at prestigious ceremonies such as the Global Mobile Awards, and the SLIMNielsen People’s Choice Awards. Dialog has had the distinction of being voted the Telecom Service Provider of the Year for seven years in succession by Sri Lankan users, as well as being recognised as the Internet Service Provider of the Year for six consecutive years. However, for all the company’s size and success, it has never lost sight of that which matters most: delivering excellent and agile service to customers. In order to deliver this, Dialog began to transform the customer experience into a more refined combination of digital and humancentred techniques. The resulting techniques were used to solve problems in creative and innovative ways, which has in turn led to products and services that deliver superior customer experiences, growth in the business itself, and increased brand loyalty. Behind the award-winning telecommunications service that Dialog continue to deliver across Sri Lanka is a dedicated team of more than several thousand staff. Extremely diverse and highly talented, the firm places very strong emphasis on ensuring that talent is allowed to grow and develop. 2014 saw the introduction of a program themed “Service From My Heart” in a bid to increase trust and create a better service culture at the firm. The results have seen heightened levels of employee happiness, friendliness between colleagues, dedication & overall positivism towards Dialog and what it delivers. As the mobile phone industry continues to grow and become even more competitive, the key focus for Dialog remains squarely on what they already know works for the people of Sri Lanka. With increased amounts of television and digital transactions, and the rollout of 5G both taking place on mobile, the plan is to continue delivering excellent service through radical simplification of technologies and organizational transformation. Ultimately, however, the true focus of the organization is to continue retaining its well-earned spot as the country’s number one telecommunications service provider, loved and respected by the nation. Contact: Deshika Welikala Website: www.dialog.lk
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