Business Awards 2020

16 APAC / Business Awards 2020 , The Face Place started as Australasia’s first specialised Botox Centre in 2001, and has since continued to be an innovator and change agent in the industry. To start, Dr Catherine Stone provides a brief overview of the firm and offers more insight into its clientele. “The Face Place is highly regarded as one of NZ’s top clinics, with a reputation for beautiful, natural looking results, excellent advice, high integrity, and great service, as we actually care about the customer. As the market leaders in safe, simple, and effective non-surgical ‘lunchtime’ procedures, all are medically proven, naturally based and offer high reward with low risk. Treatments include Botox, dermal filler, PRP and advanced skin treatments, all of which have been personally trialled by our team to ensure we have the best quality results possible. After launching as NZ’s first medical spa in 2004, we began to see clients travelling from all around the world for treatments.” In 2013, Dr Cat, started travelling to London every 3-4 months to work at the world-renowned Phi Clinic in Harley St, working alongside some of the world’s top cosmetic injectors. Dr Cat’s involvement in the TV series ‘Ten Years Younger’, from the very first pilot to being the most commonly used cosmetic expert in the programmes, raised the profile of the whole industry and helped the general public understand injectable cosmetic procedures, making them more accessible and achievable. With a strong focus on innovation and education, Dr Cat and the team travel globally on a regular basis to develop their learning. From day one the team set out to deliver the ultimate experience in non-surgical Cosmedicine, and as Dr Cat goes on to explain, innovation and education has played a key role in the firm’s client approach. “Due to our extensive network with world-leading authorities in our industry and my philosophy of including the referring doctor in ongoing care, we have been able to help other doctors both nationally and internationally with their difficult cases. This means our clients come first, with the best access to high quality assurance and knowledge.” Best Non-Surgical Cosmetic Clinic - Auckland Renowned as NewZealand’s firstmedical spa and aworld-class facility inCosmedicine, The Face Place offers safe andhighly effectivemethods of enhancing your appearance. Following thefirm’s success in the APAC Business Awards 2020, we caught upwithDr Catherine Stone, affectionally known as Dr Cat, tofind outmore about one of the best non-surgical cosmetic clinics inAuckland. Nov20115 Company: The Face Place Contact: Dr Catherine Stone Web Address: www.thefaceplace.co.nz An intensive recruitment process ensures each team member is a good fit to the culture, values, and mission of The Face Place. Moreover, as Dr Cat explains further, through this process candidates with a positive attitude and a willingness to learn are generally what the firm look for. “Each person touched by The Face Place, whether that be clients, potential clients, team members, or suppliers, should be inspired to be the best they can be. High standards are maintained through weekly 1:1s, monthly internal medical trainings and mystery shopping.” “With our training abilities we can teach anyone all they need to know when it comes to customer service and Cosmedicine, therefore we base our hiring decisions on attitude and a willingness to learn. Through an open-door policy we invite collaboration and invest heavily in our staff, sending them to all the latest conferences nationally and internationally.” “To further this level of education, every quarter the team comes together to experience the treatments we offer our clients, giving them the opportunity to trial and test new techniques or ideas. Not only do the team love receiving complementary treatment, but it also gives our clinicians the chance to refine their skills. Keen to celebrate success, we host weekly full team meetings where each team member is asked to share their win from the week. This gives an open table forum to build rapport, celebrate the milestones and encourage a growth mindset. Our leadership team recognise the excellence in customer service that permeates through every interaction our team have with our clients and so we do our best to reward the team with a huge celebration at the end of the year. We’re big believers in work hard, play hard!” Fortunately, New Zealand is currently COVID-19 free, however previously the two full-on lockdowns directly impacted the firm with its clinics closing. Despite this, the team adapted around the circumstances and were able to thrive as Dr Cat points out. “Luckily, we were able to pivot by using technology to embrace 3D consultations and virtual patient care.” Finally, Dr Cat comments on the future of The Face Place, looking ahead to 2021 and beyond. “Since inception, we have achieved great milestones and significant growth, and as we adapt to the new world around us, we will continue to stay at the forefront of the industry by hiring passionate people, remaining curious and putting our clients at the heart of every decision we make.” The Face Place Dr Catherine Stone