APAC Insider- Business Awards 2024 | 15 Oct24238 Based in Bangkok, OKKAMI is a world leader in digital guest engagement, staff management, and contactless hotel technology solutions for the hospitality industry. We profile the firm as it gains notable recognition in the APAC Business Awards 2024. Established in 2016, OKKAMI provides digital engagement solutions primarily for the hospitality sector, with services spanning IoT-powered guest engagement platforms, contactless hotel solutions, and in-room device management, allowing hotels and resorts to offer mobile keys, smart room controls, messaging, and pre-check-in options. The innovative guest engagement software platform supports integrations with over 60 hospitality systems such as property management systems (PMS), point-of-sale (POS) systems, and loyalty programmes, catering to more than 500 properties globally, including major brands such as Aman, Six Senses, Anantara and Avani. With a mission to enhance guest experiences by facilitating seamless, personalised, and contactless interactions for travellers, OKKAMI’s goal is to empower hotels to improve guest satisfaction while also increasing operational efficiency and revenue through digital means. These goals align with the firm’s core values of innovation, convenience, and customercentricity, emphasising personalised and connected experiences. Whilst this mission has remained consistent since the firm’s inception, the scope of its technology has expanded to meet evolving industry demands, particularly in response to a rising need for contactless and digitalfirst guest services due to shifts in travel and safety expectations. Likewise, OKKAMI’s philosophy on client service is rooted in delivering seamless, innovative, and personalised support tailored to the unique needs of each hospitality partner. The company prioritises creating positive guest experiences and elevating customer satisfaction by empowering its clients with its advanced technological solutions, including the provision of the innovative integrated platform, as well as through continuous support to ensure successful implementation and usage across all client properties. Maintaining high standards across the company involves rigorous quality control measures, constant monitoring, and proactive adjustments based on feedback and industry trends. OKKAMI’s customer success team works closely with clients to optimise platform functionality, ensuring that hotel staff are well trained and that technology operates smoothly for every guest interaction. Additionally, the firm strives to stay ahead of market needs, regularly updating the platform with new features and integrations to meet evolving expectations. Through this proactive, clientcentered approach, OKKAMI has uniquely positioned itself as a true partner in enhancing the guest experience and supporting operational excellence in the hospitality industry. Being based in the major tourism and business hub of Bangkok offers unique benefits for OKKAMI, such as proximity to a diverse range of travellers and access to vibrant markets in nearby countries, including Singapore, Japan, and Indonesia. The APAC region has been at the forefront of adopting digital and contactless solutions, a trend accelerated by recent shifts in travel expectations and health protocols, and OKKAMI has benefitted from this receptiveness to innovation, particularly in Thailand, where the tourism sector’s growth, along with a supportive technology infrastructure, has fostered a strong demand for seamless, personalised guest experiences. However, OKKAMI also faces challenges from its location, particularly from regional economic fluctuations and the competition within a rapidly growing PropTech and hospitality tech market. Navigating these fluctuations requires adaptability and a focus on providing costeffective, high-impact solutions for hotel partners aiming to differentiate themselves in an evolving market. Another challenge lies in ensuring compatibility with varied hospitality systems across APAC regions, demanding extensive integration capabilities and flexibility in service offerings. Despite these challenges, OKKAMI’s strategic location allows it to stay closely attuned to regional trends and maintain close connections with APACbased partners, enabling OKKAMI to meet local needs effectively while tapping into opportunities for growth across Asia. The OKKAMI company culture is similarly rooted on innovation, adaptability, and customercentricity – something which is essential for thriving in the fast-paced hospitality technology sector. The team emphasises collaboration, creativity, and responsiveness to evolving market needs. A key component of OKKAMI’s culture is its commitment to continuous learning, which is fostered through a supportive work environment that encourages employees to propose and implement fresh ideas. For its dedication and commitment to the hospitality sector, OKKAMI was recently recognised with two prestigious awards in the APAC Business Awards 2024, where it clinched the prestigious titles of Best Hospitality Guest & Staf f Management Platform and the APAC Insider Excellence in Innovation Award. Web Address: www.okkami.com Best Hospitality Guest & Staff Management Platform 2024 & APAC Insider Excellence in Innovation Award 2024
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