APAC Insider- Business Awards 2025 | 27 Indonesia is undergoing fast industrial and infrastructure development, making significant strides in the fields of logistics, port development, mining, energy, and manufacturing. The government’s strong focus on infrastructure development and port modernisation presents immense potential for reliable providers of material handling solutions. PT. Multi Guna Equipment is positioned at the forefront of this development, standing as a trusted supplier of port and material handling equipment and services throughout Indonesia. We spoke with President Director Dian Angelina below for more. PT. Multi Guna Equipment (MGE) was founded in 2005 by Edward Manullang, a seasoned professional with more than 25 years of experience in the heavy equipment industry. The company strives to become a leading supplier of port and material handling equipment and services throughout Indonesia and, under Edward’s expert leadership, has grown stand as a trusted provider of professional solutions to the port and material handling industries, with additional specialties comprising mining, logistics, manufacturing, and energy. In addition to equipment sales, MGE also independently offers general construction services that are adapted entirely to the needs of industrial and port infrastructure development. Its services include tailored maintenance and support solutions, 24/7 support availability, equipment relocation and installation, system upgrades to optimise performance, civil and structural construction works, project management, and technical consultancy. What’s more, MGE is the authorized distributor of Konecranes, one of the largest crane manufacturers in the world. This partnership enables the company to offer high-quality and reliable equipment – including Konecranes-Gottwald Mobile Harbor Cranes; Konecranes Liftace Reach Stackers; Konecranes Liftace Empty Container Handlers; and heavy-duty forklifts. Additional lifting attachments, such as grabs and spreaders, can be provided to meet the customers’ specific operational requirements. All of these offerings are backed by a team of highly skilled professionals delivering comprehensive after-sales support. MGE’s has evolved significantly since its inception in 2005, steered by the belief that consistent performance and strong teamwork are the foundation of successful customer service. It achieves strong teamwork by fostering a sense of unity across the team, driven by leaderships who prioritise the wellbeing of all stakeholders, especially employees. This approach has created a close-knit environment, in which many members of the team refer to their colleagues as “second family,” and the average employee’s tenure stands at more than ten years long. In regard to consistent performance, MGE invests in regular training endeavours, prioritises knowledge management, and emphasises exposure to global industry standards through its partnership with Konecranes, ensuring that every employee remains up to date with the latest advancements in Indonesia’s growing industry. Alongside this, the company works to cultivate a customer-first mindset across all departments, which plays an important role in reminding each member of the MGE team that customer satisfaction is the first priority. “From the beginning, customer satisfaction has always been our number one priority,” Dian told us. “This mindset has enabled MGE to root itself in Indonesia for the past 20+ years and remain the trusted choice of material handling solutions. We even carry the motto: “To serve you better is our aim,” which underlines our commitment to the highest standards of service and our dedication to serving customers wholeheartedly.” This dual-focused approach drives MGE to go above and beyond throughout every client engagement. The team refuses to settle for satisfactory and views their roles as much more than just supplying equipment, listening to each customer’s unique problems indepth before offering thoughtful solutions that truly help them to operate with greater safety, efficiency, and sustainability. This is complemented by around-the-clock availability – whether through remote assistance or hands-on troubleshooting – to ensure customers receive support whenever, and wherever, they need it. Looking to the future, MGE is preparing to expand its responsive service network to a national scale in 2026, with the aim of increasing access to high-quality support for those living the length and breadth of the archipelago. Alongside this, the company will be investing in enhancing its engineering capacities in Surabaya and Eastern Indonesia, where industry development has boomed. Concurrently, the company is also focused on hiring young talent and investing in training and knowledge development to ensure its team can keep up with technological and economic evolution. Whilst MGE gears up to face fierce competition from new global entrants to the market, its team remains dedicated to providing clients with world-class equipment and making an even bigger push into integrated services that empower customers to work efficiently. “For MGE, it is now time to look forward and focus on being an even stronger partner for material handling solutions in Indonesia,” Dian concluded. “Our commitment is to continue to be at the forefront of Indonesia’s industrial development by offering safe, reliable, and sustainable material handling solutions.” Contact: Dian Angelina Company: PT. Multi Guna Equipment Web Address: www.ptmge.co.id Best Material Handling Equipment Solutions Provider 2025
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