APAC Insider- Business Awards 2025 | 33 Customer service is the cornerstone of any enduring business, and Next Level Elevators has once again demonstrated its commitment to excellence, reflecting the team’s unwavering focus on customer satisfaction. Next Level Elevators delivers bespoke, luxury and affordable elevator solutions designed to transform the way people live in their homes. Since the business commencement in 2012 by Directors Daniel Mawson and Damien Boyle, the company has focused on combining innovative design, advanced technology, and seamless functionality to enhance both comfort and style in residential properties. Next Level Elevators are fully electric, energy-efficient, and engineered for smooth, quiet operation. Each lift is tailored to the home it serves, blending cutting-edge Italian design with precision engineering to create a product that is as elegant as it is functional. Despite the premium quality and sophistication, the lifts remain competitively priced, making luxury home mobility accessible. The business works collaboratively with their Italian manufacturer Eltec to design and adapt lift products specifically for the Australian market. This includes refining technical features to meet compliance laws and delivering superior quality that exceeds customer expectations. Next Level Elevators takes a holistic approach to customer satisfaction. From initial design consultations to installation and ongoing service, every aspect of the experience is crafted to exceed expectations. The company’s team ensures that each lift not only meets technical and regulatory standards but also integrates seamlessly into the home environment, enhancing liability without compromise. “We understand that investing in a highend residential lift demands a service experience to match. That’s why our team is committed to exceeding expectations at every stage.” Their spokesperson said. Backed by a seven-year warranty, Next Level Elevators’ lifts combine reliability with luxury. Their products are a statement of style and quality, supported by a service culture that prioritises responsiveness, accountability and attention to detail. With over a thousand 5-star reviews on Google, customers consistently highlight the professionalism, care, and precision of the Next Level Elevators team: “I cannot speak highly enough of the team at Next Level Elevators. From the very first point of contact, it was clear I was dealing with professionals who not only understood their product but were deeply invested in the entire process from sales and design specifications to project delivery and beyond. If you’re looking for a company that combines cutting-edge product knowledge with exceptional service and follow-through, I wouldn’t look anywhere else. Next Level Elevators truly live up to their name”. “Next Level Elevators designed and installed our individual compact lifts for our tri-plex from an off the plan build. Since then, they have serviced our lifts on an annual basis. The service has always been well planned, with the technician always arriving on time and completing all three lifts on the day.” The business continues to be recognised as a leader in the residential lift industry with a number of award wins including Residential Elevator Specialists of the Year 2025 – Australia from the APAC Insider Business Awards, Project of the Year 2025 by Elevator World, and recognition as an Australian Small Business Champion from 2022 to 2025. Join us as we all celebrate Next Level Elevators’ success in our APAC Business Awards 2025 for its outstanding customer service. This customer service excellence award is a testament to the unwavering commitment and care throughout the entire team at Next Level Elevators, while they design, supply, install, and maintain trailblazing products that will continue to evolve and enhance the way people live in their homes. Contact Details Contact: Suzie Grdanovski Company: Next Level Elevators Website: www.nextlevelelevators.com.au Customer Service Excellence Award 2025
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