APAC Insider- Business Awards 2025 | 9 As we move into an increasingly digital age, technology is becoming more and more integrated into every aspect of our lives. The hospitality and residential sectors are no exception, as technology continues to reshape how they operate, engage guests, and deliver services. Leading this shift is OKKAMI, with a platform that revolutionises the guest experience, streamlines operations, and drives revenue growth. We heard more below from COO Antony Goddard. Based in Lumphini, OKKAMI is a global technology company born from the belief that technology should simplify and enhance human experiences without complication. The company creates seamless digital hospitality and residential experiences, serving a diverse clientele that ranges from luxury hotel groups – such as Six Senses and Minor Hotels – to boutique resorts, serviced apartments, and residential developments. This has been OKKAMI’s mission since its inception: redefining how properties connect with their guests and residents. However, as the industry has evolved, the company has expanded its vision to encompass broader PropTech challenges beyond the realm of traditional hospitality. Today, OKKAMI stands as more than a guest engagement platform; it stands as a partner enabling properties to embrace digital transformation holistically, improve operational efficiency, and create futureready experiences “At the heart of OKKAMI is a commitment to innovation, connection, and experience.We believe that technology should enhance human interaction, not replace it, and that every touchpoint is an opportunity to delight and engage.” Tailored to hotels, resorts, and hospitality providers, OKKAMI’s proprietary platform unifies guest engagement, IoT integration, mobile key access, and operational automation. The platform offers over 75 integrations with leading hospitality vendors, allowing for hasslefree connection to third-party services. It enables properties to automate tasks, streamline communication, and provide tailored services – controlling essential systems such as lighting, door locks, Point of Sale, loyalty programmes, spa bookings, and more. The platform currently powers more than 700 properties across North America, Europe, and Asia, bridging disparate systems into a single, elegant interface to remove the friction that often undermines guest satisfaction whilst providing operators with actionable insights that optimise service and revenue. It is designed to scale alongside businesses with high levels of flexibility and adaptability, ensuring clients can continue to meet the evolving demands of today’s travellers. These capabilities are driven by the ethos that service is not a department, but a mindset. This philosophy extends beyond OKKAMI’s platform development process and influences every aspect of its operations, steering the team to treat every interaction as an opportunity to demonstrate care, expertise, and reliability, whether taking place with a client, a guest, or a partner. This has enabled the company to build longstanding relationships across the industry that are steeped in trust, authenticity, and a genuine respect for the other party and their success. “We view ourselves as an extension of our clients’ teams,” Antony explained. “Their success is our success, and their challenges are ours to solve. This means anticipating needs before they arise, providing solutions that are both efficient and practical, and ensuring that the technology we deliver genuinely enhances the human experience rather than complicating it.” Maintaining such ambitious standards begins with culture and accountability, fostered within. The company invests heavily in training, knowledge-sharing, and cross-team collaboration, ensuring that its people not only understand the technology but also the real-world operational context in which it is used. As a result, every member of the OKKAMI team, from developers to client success managers, is empowered to make decisions with the client’s best interests at heart. This is complemented by rigorous processes and a commitment to continuous improvement. The APAC region’s demand for innovation and its strong focus on the guest experience aligns perfectly with OKKAMI’s mission to transform hospitality and residential engagement. Within this landscape, Thailand serves as a springboard to the broader Southeast Asian market, allowing OKKAMI to scale solutions across APAC while continuing to refine products in a high-demand, tech-forward environment. Over the next 12-24 months, the company’s focus is on expanding the scope and depth of its platform to deliver even smarter, more integrated experiences whilst also strengthening its global footprint. With a roadmap centred on innovation, impact, and partnership, OKKAMI will continue to build the tools that allow its clients to thrive in an increasingly digital world, ensuring that every interaction is frictionless, every stay is memorable, and every property is equipped to meet the evolving expectations of the modern guest. “The future of OKKAMI is both ambitious and purpose-driven,” Antony concluded. “We see a world where every guest interaction – whether in a hotel, serviced apartment, or residential development – is seamless, personalised, and memorable.” Contact: Antony Goddard Company: OKKAMI Web Address: www.okkami.com OKKAMI AIM-Sep25312 Best Hospitality Guest & Staff Management Platform 2025 & AI-Powered Insights Innovation Award 2025
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