APAC 2017 Hong Kong Business Awards

4 APAC / Hong Kong Business Awards 2017 , HKB17005 Best International Convention and Exhibition Centre 2017 & Award for Excellence in Convention and Exhibition Facilities HongKong Convention and ExhibitionCentre (Management) Limited (HML) is a professional privatemanagement and operating company responsible for providing day to day management for theHongKong Convention and ExhibitionCentre (HKCEC), where it oversees administration, marketing, booking, scheduling, event co-ordination, maintenance and security. It alsomanages food and beverage operations at theHKCEC, including restaurants and catering services. We caught upwithMsMonica Lee-Müller, Managing Director of HML to find outmore about the firmand explore the secrets behind its success so far. Drawing on its vast experience, HML provides world-class services for users, visitors and guests of the HKCEC, a venue which has been consistently awarded the title of ‘Best Convention and Exhibition Centre in Asia’ by leading industry professionals. Over 1,100 events are held at the HKCEC every year, including exhibitions, conferences, corporate meetings, entertainment events, seminars and banquets. These events contribute significant economic benefits to the city, and help raise the international image of Hong Kong. The award-winning 306,000 square metre HKCEC, first opened in 1988, offers 91,500 square metre of rentable space. An iconic Hong Kong landmark, the HKCEC is located on a prime waterfront site in the central business district of Hong Kong. It is owned by the Hong Kong SAR Government and the Hong Kong Trade Development Council. It is now home to four of the world’s largest and seven of Asia’s largest trade fairs of its kind, and many international conferences. Over the years, HML continues to emphasize quality and value added services. On-going facility upgrade includes free WiFi service and 4G network, CCTV and security system. With HML’s initiative and investment, the HKCEC was one of the first venues in Asia to provide WiFi service free of charge in 2005. The free HKCEC Wi-fi service was upgraded to cope with increasing demand of information technology and use of mobile devices. The HKCEC’s WiFi can facilitate up to 5,000 concurrent users at any one time in general, while the mobile phone network has been switched from 3G to 4G. HML began a 3-year project last year to enhance the Centre’s overall security levels, involving a massive upgrade to the existing CCTV system, access control system, and security control rooms, to create an even safer environment for users. Monica outlines how these developments are in line with the firm’s mission, as well as explaining the techniques it employs to achieve it. “Here at HML, our mission is to consistently deliver superb customer care through the provision of world class facilities and services with a responsive and enthusiastic team of professionals guided by a high level of integrity, pride, passion and industry knowledge. “To ensure all staff members aim to achieve the same goals, the corporate strategy starts at staff recruitment and development –