APAC Indian Excellence Awards 2018

12 APAC / 2018 Indian Excellence Awards , INB18005 Best Insurance Brokerage 2018 - UNISON Insurance Broking Services UNISON Insurance Broking Services has been in the insurance segment over last two decades. We invited Biraj Sinha to tell us more about the firm and the range of services it has to offer thanks to this vast industry experience. Founded in 1998, since inception UNISON has been servicing various corporate and government institutions, working hard to meet their insurance and risk management needs. Today, UNISON has spread its operations throughout India through 10 separate branches in different metro cities. The firm handles large and complex risks including solutions like Marine, Property, Mega Risk, Cyber, Terrorism, Project and many more and has one of the most coveted claims management process in India. Biraj explores the firm’s mission and how it works to achieve this and provide excellence for its valued clients. “Here at UNISON our mission has been to deliver consistently best customer service to our customers. We at UNISON have on board talented and passionate people, partners and provide them with various platforms to conduct business in a mutually beneficial manner. Also, our creative methodologies have helped our workforce in devising innovative, and many a times, unconventional methods to solve unsolvable problems for our clients. We make sure to cultivate an open mindset while training our new as well as parallel employees so that the same is reflected in their mannerisms.” This focus on staff helps the firm to act as pioneers in the Indian insurance market, driving new change and helping its industry peers to adopt the latest technologies and processes to meet the needs of their clients. The team consists of various industry veteran adds Biraj Sinha, MD and CEO, the team offers exceptional client service. “At UNISON, we support our employees from day one to be trained and involved in all matters related business which is customer delight. The induction program is designed to help everyone joining at the start to understand and apply the learnings provided in real life situations. This is also supported by regular training sessions from outside experts so that UNISON employees understand the latest and different practices in the market. We do not sell insurance; our business is customer delight, and this is our constant focus.” Overall, India is slowly and steadily, adopting the latest trends from the worldwide corporate market. Digitisation, Social media, Blockchain and many more technologies are now being eyed by the Indian business players, mainly the financial players. As such, looking ahead UNISON will be driving even greater changes within its own structure to ensure that clients receive the solutions they need, as Biraj concludes. “Looking to the future, our firm is now moving towards digitisation of its processes and protocols, while working to create and market various digital assets to create much brand awareness in the market. This will not only help us keep up with the latest trends but also help build a sturdy confidence in our customers’ minds towards our abilities.” Company: UNISON Insurance Broking Services Private Limited Contact: Sneha Shah Address: B-1401/1402, Lotus Corporate Park, Near Jogeshwari flyover Off, Western Express Hwy, Goregaon East, Mumbai, Maharashtra, 400063, India Phone: +91 9769214604 Website: www.unisoninsurance.net