June 2017

APAC / June 2017 129 , CEO, Founder and Director of Leecare Solutions, Caroline Lee has worked in nursing for over 28 years and has a PhD addressing gerontological nursing. As part of our insightful CEO of the Year coverage, we interviewed her to learnmore about her firm’s much-needed work in the elderly care sector. Holistic Care in the Community Leecare Solutions Pty Ltd. has been servicing the elderly care industry since 1992 as an elderly care consulting/gerontology specialist firm (Lee Consulting Australia), installing the company’s first IT product, the ‘ANCP6’ care planning program back in 1997. They have since become a management services and software solution company for the elderly care industry, implementing their software across more than 350 residential care and community care sites in Australia and New Zealand. CEO, Founder and Director of Leecare Solutions, Caroline Lee explains the firm’s pioneering work in 1997, how their software progressed in 1996 and something of their role today as market leaders in their field. “In 1997, it pioneered the first electronic care planning system to complement its Focus Accreditation Package for elderly care. This was the fore-runner for the 2002 leetotalcare®, an elderly care, gerontology specific and comprehensive care management software program. “By 2006, leetotalcare® had evolved into an Enterprise, SQL database program to be current with the latest programming and technology of its time. This gave way to yet another industry first, leecareplus®, the only care and management solution to address all 4 Aged Care Accreditation Standards in an integrated, customisable and user-friendly interface. “Today, we remain as market leaders and innovators with our new Platinum 5, web-based, open source platform system. We are synonymous with providing the most professional, intuitive and user friendly gerontic healthcare management solution. “ Leecare Solutions have also been winners of the Information Technology in Aged Care (ITAC) awards for ‘Best Implementation of the Year’ for 5 years in a row, the latest being a 2010 Win in the 150-650 bed category with South Australia based client, Uniting Care Wesley-Port Adelaide, preceded by the 2009 over 150 bed category ITAC Award Win with Barwon Health. Leecare Solutions take a collaborative approach with clients to ensure that all requirements have been sufficiently identified to provide solutions that specifically meet client needs. Caroline Lee explains more about how their clients will benefit from their services plus more about their award-winning work. “As a client of Leecare Solutions, you will benefit from a full range of services which include installation, configuration, pre-and post-implementation strategy, and the provision of ongoing support and maintenance for our leading- edge management solution that adds value to your business. “Leecare, in a working partnership with our clients, have won the Australian National 2010 (Uniting Care Wesley Port Adelaide), 2009 (South West Alliance of Rural Health) and 2006 (Gold Age) Information Technology in elderly care Implementations Awards. We are Australia’s number one awarded and fully implemented Aged and Community Care Software. In April 2012, we were named Company of The Year at The ITC National Conference. “Our award-winning software is the first and only care, lifestyle and management solution to address all 4 Aged Care Accreditation Standards. Today, we remain as market leaders and innovators with our Platinum 5.0 Care, Lifestyle & Management Software, our Leecare Software Appliance, and our Platinum 5.0 Cloud Solution.” Leecare Solutions mission is to be a company which develops and implements the most comprehensive, suitable product relevant to the elderly care industry and one that supports organisations provide excellent holistic care for their community, regardless of their size or budget. Caroline concludes by offering her views on the firm’s commitment to provide excellence service as well as her vision for the future. “We aim to provide excellent service always. We work with our clients in assessing their needs and identifying the appropriate course of action within elderly care budgetary constraints. We encourage clear, respectful, open and honest communication. “Our vision is to remain a company that supports staff and management in their current workflow practices rather than making them change unnecessarily. We want to ensure our product exceeds functionality requirements that support elderly care organisations to meet their regulatory and professional responsibilities.” Company: Leecare Solutions Name: Caroline Lee Email: [email protected] Web Address: www.leecare.com.au Address: 1005A Mt Alexander Road, Essendon Victoria, 3040, Australia Telephone: +61 3 9339 6888 1701AP49