APAC Issue Q1 2019

APAC / Issue Q1 2019 5 NEWS , Technology 4 Hotels, a leading technology provider to the hos- pitality industry, an- nounced that it has been appointed as the Australian Hospitality channel partner for Beekeeper. Beekeeper is the multi-award-win- ning operational communication platform for connecting a hotel’s non-desk workers across loca- tions and departments. In 2018, Beekeeper was awarded three top technology honours including: Most Innovative Hotel Technology at HX 2018, The Most Innovative Technology of 2018 by HTNG, and the HITEC 2018 E20X “Peo- ple’s Choice Award” 2018 by HFTP. The global hospitality industry is doing a good job of leveraging mobile technology to enhance the guest experience. What isn’t be- ing addressed is how to harness the power of mobile to share re- al-time company information with the 1.9 million front and back-of- house hotel employees who don’t sit at a desk or have a company email address. These frontline hotel employees make the big- gest difference in each guests’ stay, and there’s never been a better time for hoteliers to invest in ways to inform, connect, and empower them with digital tools to continue to provide exceptional service. A common challenge faced by most hotels is ensuring frontline staff that are in direct contact with hotel guests receive the right in- formation in a timely way. Notice Juvare, the leader in incident preparation and response tech- nology and maker of WebEOC, an- nounced today it has acquired the WebEOC distribution business of its Australia / New Zealand part- ner, Critchlow, LTD. The strate- gic transaction connects regional users of WebEOC with a thriving global user network and grants access to the larger portfolio of Juvare solutions. “We have been working alongside the Critchlow team for years as a valued partner in the Australia / New Zealand region,” remarked chief executive officer Bob Wat- son. “Taking the next step in our relationship by bringing the business into the global Juvare community is an exciting move toward our mission to change the future of incident preparation and response. We look forward to working closely with our new team members and customers to deliv- er the value that only we can.” Operations for the newly acquired division will remain based in New Zealand reporting directly to Wat- Juvare™ Acquires Australia / New Zealand WebEOC™ Distributorship from Critchlow Ltd. boards with printed material and Daily Communication Sheets posted in staff areas are no longer an effective way to communicate with employees who are working different shifts and may speak dif- ferent languages. By digitising workplace communi- cations, hotels can make the big- gest advances towards improving the guest experience, by improv- ing the employee experience that is so critical to providing the best service, all while creating strong employee engagement and re- ducing turnover. Beekeeper is designed to engage all employees including non-desk workers in a modern way who typically do not have a company email address. It gives them a voice, breaks down silos between departments, recognises them for doing an outstanding job, creates loyalty, and drives job retention. The happier employees are at their jobs, the more guest loyalty and satisfaction scores improve. Brendon Granger, Director of Technology 4 Hotels, comments, “Working shoulder to shoulder with hoteliers to enhance the guest experience is why we exist. We are delighted to have been chosen by Beekeeper to be their Hospitality partner in Australia. Beekeeper is the #1 Employee Communication App and I believe it will allow any hotel who uses it to take both the Employee and, in turn, the Guest Experience to the next level.” Beekeeper, the multi-award-winning operational communication platform for connecting a hotel’s non-deskworkers across locations and departments, is now available in Australia. Strategic purchase expandsWebEOC parent company presence in Asia Pacific region. son, with administrative support from the Atlanta, Georgia-based headquarters. The New Zealand office will also act as headquar- ters for strategic expansion into the Asia Pacific region, support- ing the full Juvare portfolio of solutions developed to facilitate preparation, connection, and re- sponse to protect people, proper- ty, and brands. “Juvare is a world leader and trusted international partner,” said Steve Critchlow, Managing Director of Critchlow Ltd. “We look forward to seeing Juvare grow and develop the emergency management business in exciting ways and take it to new, global markets.” “We are excited to deepen our connection with Juvare and its community of users,” said Scott Kennedy, ANZ Sales lead. “We- bEOC is vital to the incident pre- paredness and response work of the region. Access to Juvare’s other products and services will only improve our ability to serve the people of Australia, New Zea- land, and the greater Asia Pacific region.”