As a global provider of scalable digital business process solutions, iEnergizer specialises in offering unparalleled expertise in data science and management, analytics, operations, and CX through AI, digital, and administrative solutions. Established in the year 2000, iEnergizer IT Services Private Limited (iEnergizer) is a global provider of customised Business Process Outsourcing (BPO) services focused on offering innovative solutions for business clients from around the world. As a leading BPO provider of customer management solutions dedicated to delivering performance while actively supporting and advocating its client’s brands, iEnergizer helps its partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and backoffice services, the company’s successful delivery model offers client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals. This includes, but is not limited to, BFSI, gaming, automotive, healthcare, telecom, consumer durables, ecommerce, retail, and travel. The firm leverages collaborative models that are tailored to address the unique business challenges of each client and help them build brand loyalty whilst improving customer experience. “We partner with our clients to help them stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes,” says Chief Executive Officer and Executive Director Anil Aggarwal. “At iEnergizer, we believe that working with our clients is like an opportunity that helps us generate mutual business values for our clients and us. We are always persistent in our efforts towards unceasing enhancement and deliver on our promises, every time.” Mr Aggarwal is a first-generation entrepreneur and the Founder of iEnergizer. He has promoted and managed several successful businesses in various territories including Barker Shoes Limited in the UK. He is primarily responsible for strategic business development, strategy, and overall growth for the company. “We don’t consider ourselves simply an outsourcing provider,” he elaborates, speaking of the firm’s USPs within the industry. “We are a trusted partner who acts as an extension of our clients’ operations. iEnergizer provides our clients with highquality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts.” But how exactly does iEnergizer’s BPO offering support its clients? Considering the rising number of ‘delinquent’ and ‘flawed’ customers or clients, debt recovery has become a critical concern for banks, credit lending firms, and others operating in the financial sector. To remain competitive in today’s fastpaced business world, timely and proper collection of debts is a prerequisite. iEnergizer’s value-added BPO services strive to deliver exceptional results in regard to collections while safeguarding the client’s brands, helping them to augment their collection rates and improve business efficiency. “Our strong portfolio of ARM services lends us a cutting edge and position us among the most consistent ARM service providers,” elaborates Mr Aggarwal. “In addition, our multi-dimensional expertise in first-party consumer loan and credit card collections is a big plus for us.” All offerings are backed by specialised tools such as automated dialling solution, telecom, workstations, recording, and compliance tools. Regarding customer lifecycle management, iEnergizer believes that every touchpoint with customers is a brand-building opportunity as well as the backbone of a successful retention and win-back programmes. “Meeting the customers’ expectations with knowledge, responsiveness, and personal connection is the key to delivering your brand promise. Customer care is no more about just supporting your customers, it is about making connections that last and inspire your customers to love and share your brand.” iEnergizer takes a multi-channel approach that empowers customers to interact with a brand via any media channel, any device, anywhere with a personalised, effortless, and consistent customer experience throughout their journey. It focuses on remarkable customer experiences in every interaction, leading to increased customer loyalty and satisfaction. Furthermore, iEnergizer’s 22 years of demonstrated experience means the firm can offer seamless back-office services that are customised to specific client requirements while ensuring compliance with industryfollowed quality and security standards, thus supporting the entire customer lifecycle. “We offer high quality, costeffective and secure back-office services to client’s helping them optimize operations, increase business efficiency and boosting the bottom line,” states Mr Aggarwal. “All this while improving the customer’s experience and the perception of client brand. This approach has benefited lot of our clients across the globe.” Ever-changing customer preferences and competitive Most Innovative Business Process Solutions Company 2022 Oct22226
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