Q3 2024 Seriously Creative The Australian Enterprise Awards CREATIVE MARKETING AGENCY OF THE YEAR 2024 continues to prove there’s far more to powerful creative than meets the eye.
Most Innovative Strategy Consultancy CEO of the Year 2024 & APAC Business Innovation Excellence Award Q3 2024 “Many businesses were disrupted as they overly emphasized financial gain that it ceased to provide value. We believe that all successful and sustainable businesses must fulfill the equilibrium of preserving the planet, fulfilling people’s expectations while generating profit as a collective outcome.”
Welcome to the Q3 edition of APAC Insider magazine, your quarterly source for all of the latest news and updates from across the Asia Pacific region. The APAC business landscape is ever-changing, and companies must be constantly adapting and staying ahead of the curve in order to navigate any uncertainty, operate efficiently, gain competitive edge, and thrive. There are several trends that should be kept up with, including digital transformation (adopting cloud-based solutions, artificial intelligence, and automation, and welcoming the shift to remote work) and incorporating sustainable practices (from eco-friendly products to carbon-neutral initiatives). One such enterprise that isn’t afraid of change and innovation is the seriously creative redhotblue, named our Best Creative Marketing Agency 2024, and led by founder, Jody Euler, who graces our front cover. redhotblue works with a diverse range of clients, from small local businesses to national corporations across various industries to bring their marketing and branding visions to life. The team’s experience and capabilities are vast, and they are truly devoted to creating without limits. Elsewhere, we get to know more of our award-winning businesses, whether HR and organisational development company, architectural cladding firm, nursing education provider, or beachside café. We also get to know brilliant CEOs hailing from industries such as customer engagement, insurance, medical consulting, PR, and audio, video, lighting, and special effects. This issue is jam-packed with stories from extraordinary businesspeople, and we hope you enjoy reading through. In the meantime, we look forward to a prosperous quarter ahead and to welcoming you back again soon for our final issue of the year. Rebecca Scotland - Editor Website: www.apac-insider.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.
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6. News 8. Redhotblue: Seriously Creative 10. Global Catalyst Advisory (GCA): Most Innovative Strategy Consultancy CEO of the Year 2024 & APAC Business Innovation Excellence Award 12. My Australia Trading: Most Innovative Import-Export Company 2024 - Queensland 13. Mirrored Horizons Pty Ltd: Best HR and Organisational Development Consultancy Firm 2024– Victoria 14. Frankie’s Cafe And Catering: Cafe of the Year 2024 - New South Wales 15. Ben Clad: Leading Expert in Architectural Cladding 2024 - Melbourne 16. Karam Boutique Residential: Best Residential Development Firm 2024 - Queensland 18. Addcom Solution Pte Ltd: Semiconductor & Electronics Components Distributor of the Year 2024 20. Ape Cafe: Best Beachside Cafe 2024 - Sans Souci 21. J&Y International Consultancy Pte Ltd: Best Study Abroad Consultancy 2024 22. Dilupa Pathirana: Best Cafe Chain CEO 2024 (Sri Lanka) 23. CPD Institute of Australia: Best Provider of Nursing Education Courses 2024 - Victoria 24. Collinson International: APAC CEO of the Year Awards 2024 - Customer Engagement & Benefits CEO: Todd Handcock 26. Vicky Stavroulakis: Most Innovative Medical Consulting CEO 2024 (Australia) 27. Nathasha Wally: Insurance Services CEO of the Year 2024 (Australia) 28. Amando N. Zamora: Entertainment CEO of the Year 2024 (Manila) 29. Cecilia Wong: Most Innovative PR Consulting Business Leader 2024 (Singapore) Contents
News RBI Acquires Popeyes China and Plans to Accelerate Growth Co-investment alongside Cartesian Capital in Tims China Business Restaurant Brands International Inc. announced two transactions in China, the acquisition of Popeyes China, and the co-investment with Cartesian Capital into the business of TH International Limited. The two transactions reflect RBI’s confidence in China, one of the largest QSR markets globally, and its commitment to drive growth in the market. RBI’s total amount of capital outlay will be up to $45M for the two transactions. RBI has agreed to acquire the Popeyes China business from Tims China on a cash-free debt-free basis based on an enterprise value of $15M. Following the transaction, RBI will own and operate Popeyes China, which opened its first restaurant in August 2023 and has 14 restaurants in Shanghai today. The pace of restaurant growth is expected to ramp up through investments in local teams and restaurant development. Longer-term, RBI expects to bring on local partners to form a more traditional master franchisee, similar to other Popeyes international markets. To help fuel the growth of Tims China, Cartesian Capital and RBI agreed to invest up to $50M of capital into the Tims China Restaurant Brands International Announces Investments to Drive Growth in China business via three-year convertible notes, of which $40M will be issued at closing with the balance funded over the coming 7 months, subject to certain operational and financial conditions. Of the total, $20M were issued to Cartesian and up to $30M will be issued to RBI, including $20M at close. Following the transaction, RBI will effectively have the right to appoint two directors to the Tims China Board and will see its equity ownership in the business increase to up to 18%, on an as converted basis. The RBI team will continue to work closely with the Tims China management team and Board to drive growth in one of the fastest growing coffee markets in the world. “China is one of the most compelling long-term market opportunities for both our Popeyes and Tim Hortons brands. Popeyes China is off to a strong start and we are excited to unlock its development potential in one of the largest chicken QSR markets globally. Today’s announcement allows Tims China to redouble its focus on quality restaurant development and providing Chinese consumers with our high quality Tims coffee and food offerings,” said Rafael Odorizzi, President of Asia Pacific. These transactions follow the recent appointment of Patrick Siewert as Senior Advisor for Asia-Pacific and showcase RBI’s commitment to growth in the region.
News RoviSys proudly announces its attainment of Global Services Partner - Premier status with Critical Manufacturing, expanding the collaboration to Southeast Asia, Japan and Taiwan. AURORA, a leading independent provider of comprehensive process automation, building & facilities automation, and discrete manufacturing automation solutions, has solidified its partnership with Critical Manufacturing, marking another significant step in their growing relationship. Today, RoviSys proudly announces its attainment of Global Services Partner - Premier status with Critical Manufacturing, expanding the collaboration to Southeast Asia, Japan and Taiwan. This change in partner status tier for RoviSys marks a significant step in the growing relationship between the two companies. Services Partner Premier status places RoviSys among the most capable system integrator partners globally, entrusted with delivering Critical Manufacturing MES solutions and services to clients. It reflects demonstrated expertise, proven methodologies, and successful deployment of customer applications utilizing the Critical Manufacturing MES. The comprehensive platform offered by Critical Manufacturing is modular, with dynamic configuration options, and has been built on a robust, modern technical stack to be ready for the future. With over 30 product functional capabilities, the Critical Manufacturing MES is fully natively integrated and provides real-time visibility and control across the manufacturing system. Critical Manufacturing trusts RoviSys to leverage this technology to design, architect, build, migrate, and manage MES roll-outs for single and multi-site endeavors, ensuring clients receive cutting-edge solutions tailored to their specific needs. This partnership uniquely positions RoviSys to guide businesses through the entire project lifecycle, so they realize the full potential of the Critical Manufacturing MES solution. RoviSys has completed several complex projects and has multiple ongoing efforts across APAC, EMEA, and North America. Recognizing the expanding footprint and increasing prominence of the Critical Manufacturing platform in the market, RoviSys has strategically invested in training and onboarding resources across Asia Pacific, with trained resources in Singapore, Taiwan, Malaysia, and Indonesia, as well as resources in Europe and across North America. “Together, RoviSys and Critical Manufacturing are not merely keeping pace but forging ahead, implementing solutions that exceed standards in many industries,” said Yi Han Lee, Engineering Manager – Information Data Systems at RoviSys Asia. “By leveraging intelligence in operations and automation, we are driving tangible business value for RoviSys and Critical Manufacturing Expand Strategic Alliance to Southeast Asia, Japan, and Taiwan their clients, empowering them to stay ahead in an alwaysevolving landscape.” “With RoviSys, we can respond more rapidly to our customers in Southeast Asia, Japan, and Taiwan. Their teams have extensive experience in Critical Manufacturing MES deployment and specialized industries such as electronics, medical devices, industrial equipment, and semiconductor”, said Louis Loh, Director of Southeast Asia at Critical Manufacturing. “Building upon our existing partnership, we have strengthened our joint capabilities and resources to better serve our clients in the region. With upgraded expertise and innovative solutions, we will deliver even greater value and support to manufacturers as they advance in their digital transformation journeys”, explained Will Trogdon, VP for the partner ecosystem at Critical Manufacturing.
APAC Insider- Q3 2024 | 8 The Australian Enterprise Awards CREATIVE MARKETING AGENCY OF THE YEAR 2024 continues to prove there’s far more to powerful creative than meets the eye. Before clients started walking through redhotblue’s door, in fact, before there was an office door to walk through, redhotblue’s founder - Jody - has dressed in her signature orange, donned immaculate hair and makeup, and showed up with all the eagerness and excitement that you want from someone who has been entrusted with your brand’s image. The momentous responsibility of a creative agency has never eluded Jody. A creative agency is like a plastic surgeon; hired to improve the health and appearance of your business. You wouldn’t want to book a surgery consultation, to find yourself being wheeled off to the operating room, without discussing any of your expectations. Similarly, Jody knows that her client’s trust must be earned, and their expectations well understood. Redhotblue’s approachable demeanour and dedication to listening enables us to observe and understand a brand and offer unique insights, fostering a foundational trust. The genuine and caring nature of our culture has allowed us to maintain a consistent client base for over 26 years, with some clients’ tenures spanning more than a decade. This trust is mutually beneficial as our agency is most effective when a business is confident in our expertise and affords us the necessary creative freedom to deliver outstanding content. Creativity should be standard when you hire a creative agency. For redhotblue, it is in everything we do, from the floor-to-ceiling mural that welcomes people into our office, to the innovative campaigns that we craft. We love immersing ourselves in visual serendipity, putting pen to paper, and extracting all the exciting and innovative ideas that come to mind. However, our magic extends beyond designing visually successful content. Our true superpower is in helping businesses define and re-articulate their brand through strategic and intelligent creativity. Intelligent creativity is a culmination of the tasks that people don’t see, albeit far less glamorous than the final result, yet integral to intentional and clever marketing. Researching, brainstorming, strategising, and problem solving are the backbone of great campaigns. This kind of creative thinking allows for a bespoke approach, ensuring a client’s budget is effectively allocated for optimal results. There are no templated strategy proposals at redhotblue, every business is unique and is treated as such. Today, the redhotblue office is an extension of Jody herself; effervescent and creative. One room features a bar with a neon sign, while another boasts an indoor picnic area with a bench and astroturf. Visits from clients, staff, and their families are commemorated with vibrant drawings on the hallway walls. Despite this outwardly creative environment, the redhotblue team shares Jody’s commitment to a more considered approach. Each team member is aware of their impact on a client’s brand and approaches their responsibility with seriousness. Is it time to reconsider your marketing presence with an award winning agency? Visit www.redhotblue.com.au/ apac for a FREE consultation. Seriously Creative
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APAC Insider- Q3 2024 | 10 Most Innovative Strategy Consultancy CEO of the Year 2024 & APAC Business Innovation Excellence Award Triple Bottom Line Philosophy Many businesses struggle to adapt to a rapidly changing and disruptive world. Traditional capitalist models often prioritize short-term profits over longterm sustainability, leading to environmental degradation and widening gap of social inequality. Global Catalyst Advisory (GCA) helps businesses innovate and thrive in this new era. The company believes in the “triple bottom line” – achieving success by considering the needs of people, the planet, and profit. It combines cutting-edge technology, strategic thinking, and academic rigor to develop innovative solutions for clients across public, private, and nonprofit sectors. Global Catalyst Advisory, a boutique strategic advisory firm, headquartered in Singapore has carved a niche in blending strategic advisory with innovative technologies, thought leadership, and academic rigor. Founded on scientific and evidence-based analysis principles, the firm addresses complex challenges its clients face by proposing sustainable solutions. Operating across Southeast Asia, the Middle East, Europe, and the Americas, Global Catalyst Advisory has made significant strides in public, private, and NGO sectors, living up to its motto: “Resolving World’s Issues.” Award Winning CEO and Strategy Consulting Firm Under the stewardship of Victor Tay, the CEO, Global Catalyst Advisory has garnered international acclaim, securing several awards, such as the ‘Green Asia Sustainable Leadership Awards’, ‘Brands for Good Awards’ from Singapore, ‘Most Influential Sustainable CEO in South East Asia’ from UK, ‘Financial Excellence Leadership Awards’ from Dubai, ‘Top 30 Innovative Companies to Watch in 2024’ from US award organization, reflecting the firm’s ability to transform industries like social enterprises and agriculture through advanced technologies like Web3, blockchain, and tokenization. Victor recognized as the “Leading CEO Making an Impact in the World” has dedicated his career to enhancing the innovative technology capabilities of enterprises and non-profits through astute financial and strategic advisory. Advising Government and Policy Makers Global Catalyst Advisory advises on numerous government projects across Qatar, UAE, Saudi Arabia, Thailand, Vietnam, Malaysia ranging from formulating policies in foreign direct investments, establishing industrial park, forging a conducive startup ecosystems, franchise competence framework and food safety and traceability. Victor also advises strategy consulting firms across Strategy&, McKinsey, Bain, BCG, etc. He is well sought after for his May24528 experience in blending economic pragmatism and government policies. He recalled one of his projects pertain to helping government to provide secured food supply chain and stockpiling during the challenging Covid period when the consultancy was conducted solely via teleconferencing. Victor felt that these projects provide a strategic approach in developing a country’s economy, creating new jobs for the people while facilitating a safe secured society. Strategizing Infrastructure and Project Financing Having won the “Financial Excellence Leadership Awards” awarded in Dubai, Victor promoted numerous financial approach blending public and private financing to accelerate the Return of Investment (ROI). In a project at Central Asia, Victor noticed that the traditional power plant had long payback cycle, in addition to lacking of funds to maintain the plants owing to low utility charges. He proposed creatively to use a blended financing of naturebased solutions with carbon credits as additional revenue source to accelerate the ROI. The combination of Green financing, government incentives, carbon credits and utility tariffs postured the project more attractively to the private financiers. Web3 and Metaverse for Environmental Sustainability Victor’s leadership extends into his role as the United Nations Global Compact NS chair, where he champions SDGs and ESG issues. He critiques the inefficacies of international agreements like the Kyoto and Paris Protocols, highlighting the inequitable burdens placed on developing nations. Global Catalyst Advisory leverages dynamic monitoring, reporting, and validation (DMRV) technologies to ensure the traceability and permanence of afforestation projects, enhancing the integrity of carbon trading markets. Victor previously chaired the United Nations Global Compact NS advocating multinationals to adopt SDG initiatives like ethical sourcing, integration of sustainable product, alternative energy adoption and developing countries workforce development. He further Victor addressing World Bank, OECD and Vietnam Vice Chairman
11 explained the state of affairs of sustainability challenges, “While globally, 37 industrialized countries ratified Kyoto Protocol in 1992 to reduce the emission of greenhouse gases, it did not reduce the overall greenhouse emission. Subsequently, the movement extended towards 196 countries that ratified the Paris Protocol in 2015 to ensure a great push towards climate change. However, most developing economies highlighted climate justice when developed economies outsourced the most pollutive industries to these nations, saddled with escalating carbon emissions from advanced countries. Concurrently, with the advent of carbon credits and trading, the multinationals were monetizing on the credits the farmers engaged in the afforestation activities with nature-based solutions were inequitably incentivized. Deploying DMRV technologies and Carbon Credits for Climate Change With this, Global Catalyst Advisory leverages dynamic monitoring, reporting, and validation technologies (DNRV), a combination of web3 blockchain technologies, to ensure the traceability of this nature-based afforestation. The company synergizes IOT, satellite, drones, and blockchain to ensure the afforestation projects’ permanence and immutability. Upon pledging to a carbon reduction projection and credits, these projects will be securitized by blockchain to ensure the trees are protected. Satellite and IOT images have also helped monitor these trees against illegal logging. With these technologies, GCA has moved towards unleashing consumerism to participate in carbon reduction projects, which are usually an institutional play. “Current carbon credits were merited and traded based on a full tonnage which only involves institutional trading. The advent of web3 technologies allows fractionalizing the tonnage of carbon credits, empowering consumers to participate. In this aspect, green conscious consumers may aggregate the credits and generate greater liquidity in the carbon credit market. Concurrently, we provided full transparency and traceability to every carbon certificate to authenticate the carbon value chain against greenwashing”, Victor explained. With Victor’s advocacy, carbon credits can be frationalized to an astounding granularity of a gram for trading in which concerned sustainable consumers can participate. Balancing People, Planet, and Profit In their latest endeavor, Global Catalyst Advisory is collaborating with a 50,000acre durian plantation to link consumer participation through growing digital trees in the metaverse while linking to growing real trees at the plantation. This allows carbon credits to be accrued to all parties. In this regard, Victor emphasized that the farmers involved in the plantation would have their carbon credit interests safeguarded through blockchain. This fulfills his ideology of balancing the triple bottom line of “People, Planet, and Profit.” Victor elaborated philosophically, “I have learned where God uses the most unlikely, everyday hero, like David, a shepherd, to defeat the monstrosity and towering problems like Goliath. Daily, I reminded myself to search for small prints left by God as solutions to ready societal challenges. While chairing Global Compact at the United Nations, I learned about natural pairing by housing retired villages with childcare centers that provide a symbiotic effect of senior citizens’ love, attention, and care with affection yearning for children. Also, in agriculture, I learned that farm discharge and wastes can be treated as closed-loop resources to resolve water, fertilizer, and energy issues. It is usually when humans abuse nature’s pairing that results in environmental abuse and resource wastage”. He pointed out that many business intelligence and data mining had revealed systematic patterns and affinity pairing in solution implementation. “It is not unusual that many innovators and scientists have drawn creative solutions from nature’s system and harmony,” concludes Victor. Focus on Resolving World’s Problems Victor emphasized that Global Catalyst Advisory, like Oxford and Oxfam, aims to “Resolve the World’s Problems” while offering client solutions on a strategic long-term basis. He explained that the firm only picks projects which will fulfil the triple bottom line of people, planet, and profit. Victor chaired regular business fora at Lee Kuan Yew School of Public Policies at the National University of Singapore, focusing on business and regulatory issues. He was also the Honorary Advisor and Governing Council at the Singapore Digital Chamber of Commerce and the ASEAN Business Alliance. He believes in overlaying digitalization solutions, innovative mindset, and regulatory forces to effect industry and business transformation. “Many businesses were disrupted as they overly emphasized financial gain that it ceased to provide value. We believe that all successful and sustainable businesses must fulfill the equilibrium of preserving the planet, fulfilling people’s expectations while generating profit as a collective outcome.” “Many businesses were disrupted as they overly emphasized financial gain that it ceased to provide value. We believe that all successful and sustainable businesses must fulfill the equilibrium of preserving the planet, fulfilling people’s expectations while generating profit as a collective outcome.”
APAC Insider- Q3 2024 | 12 Innovation may not be the first thing that crosses a person’s mind when they think about importexport businesses, but that is likely to change when they hear about My Australia Trading, a fantastic business that specialises in the sourcing, importing, and exporting of products around the world. Handling every aspect of the process from pick-up to final delivery and boasting an impressive worldwide network of clients and suppliers, this company has proven itself to be well-versed in trading across a number of regions, always with a pronounced emphasis on quality, well-managed logistics, and timely delivery. We speak with CEO Lenaick Dumain to learn more. Distinguished in this space through its unique ability to provide a number of global sourcing and trade facilitation services that are wholly tailored to the diverse needs of its client base, the personalised solutions provided by My Australia Trading make sure that every client in its portfolio is afforded the right offering for them, their unique requirements, and their ultimate objectives. As Lenaick explains, “we uphold our reputation by consistently delivering on our promises and exceeding client expectations”, something that is achieved through the prioritising of transparent communication and a relentless striving for excellence, with this extending to both its clients and suppliers in equal measure. Famed in local circles for the robust relationships that it builds, the swiftness at which it resolves issues, and the innovative ways in which it continuously improves, My Australia Trading is the partner of choice for numerous clients whose operation sees them traverse the global trade market. The partnerships that Lenaick and his team build are done so on the rock-solid foundation of mutual benefit and underpinned by the team’s strict adherence to trust, reliability, and providing an exceptional service. An unabashed expert in helping its clients to reach their goals, whatever these may be, My Australia Trading is often a pivotal part of its clients’ successes, a true ally that adds measurable value in this competitive environment. Enthused about taking a proactive approach to helping the wider business achieve this, the team go above and beyond for their clients to offer them what can only be described as the ultimate customer experience, and in return for their efforts, they are rewarded by the business through a textbook company culture that provides opportunities for progression and takes a keen interest in maximising their wellbeing, all while accurately reflecting the values, beliefs, attitudes, and values that the company is built on, in turn, shaping the ways that this team approach their duties, interact with each other, and engage with their clients and suppliers. While the company may be based in Queensland, its reach is far and wide, and as such, it has to focus on trends and opportunities in the global marketplace, rather than just its specific area of operation. This ongoing effort is no easy task, but by leveraging its relationships with logistics providers from across the globe, My Australia Trading is today one of the most efficient service providers of its kind, and when this is combined with its investments in emerging technologies, particularly regarding automation, its clients are kept well informed and afforded realtime insights. Another innovation revolves around the company’s embracing of sustainable means, something more important now than ever before. As Lenaick looks excitedly towards what will come next, he tells us, “we have several future plans and projects aimed at expanding our capabilities, enhancing our service offerings, and driving sustainable growth.” Although he is unable to dive into the specifics, he does provide the general target areas the business is looking to hit over the next couple of years. First of all, there are plans to conquer new markets and take advantage of the unique opportunities that these regions yield. Then, there is the fortifying of the sustainable undercurrent already running through the business, with Lenaick set to implement responsible sourcing strategies. Finally, the team are seeking out yet more strategic partnerships to drive further innovation. In closing, Lenaick tells us, “we are confident that with our strategic vision, dedicated team, and commitment to excellence, we will continue to achieve sustainable growth and deliver exceptional value to our clients in the years ahead.” With this commitment in tow, it is clear that the import-export services offered by My Australia Trading are the ones to beat, with this international trade expert being a worthy recipient of this award that champions its innovation in the sector. Contact: Lenaick Dumain Company: My Australia Trading Email: [email protected] Web Address: https://myaustraliatrading. com/index.html Most Innovative Import-Export Company 2024 - Queensland Feb24605
APAC Insider- Q3 2024 | 13 The team at Mirrored Horizons is widely known for their dedication to delivering successful outcomes through innovative and tailored approaches. Renowned alignment consultants, they delve deep into understanding their clients’ unique challenges and needs to tailor solutions that drive meaningful change. Recognised in the Australian Enterprise Awards 2024, we explore what sets Mirrored Horizons apart. Unlike traditional consultancy models that simply deliver plans, Mirrored Horizons collaborates closely with clients to build internal capabilities. This hands-on approach empowers leaders, instils accountability, and fosters stronger networks, resulting in more robust and successful businesses. Mirrored Horizons offers more than just business solutions; it provides a transformative journey that enables businesses to evolve together. With a shared purpose to positively impact people’s lives, the team brings a wealth of experience in human resources to the table. This ensures unparalleled strategies, organisational development, career growth, and overall satisfaction within the corporate world. Mirrored Horizons works with business leaders to design best practice solutions to unlock the full potential of businesses. The highlight of its offering is the Mirrored Horizons Cultural Evolution Partnership, an innovative process designed to empower businesses in their daily operations. This unique approach facilitates the formation of highly effective teams through leadership development, fostering overall business growth. The Cultural Evolution Partnership is meticulously crafted to align entire teams, ensuring they work cohesively towards shared commitments, guided by values. Through extensive research into human behaviour, Mirrored Horizons enhances clarity and alignment among employees, managers, and leaders. Its process begins with a deep understanding of each client’s current state and aspirations. From there, the team create best practice roadmaps that align with individual and business objectives, ensuring positive and sustainable impacts. This, coupled with a business’s commitment, a positive culture is fostered. Mirrored Horizons’ point of difference is developing products that revolutionise outdated people management practices that were built following the industrial revolution that business’s still use today. Every other industry, position, and theory has advanced in some way over time however human resources and its practices haven’t evolved as much as other key business functions and that is where Mirrored Horizons Cultural Evolution Partnership adds its most value to the businesses it partners with. It is through this partnership it champions psychological safety and clear communication through its comprehensive Alignment Toolkit. This guidance promotes transparency, enabling individuals to take control of their careers and manage expectations effectively. By elevating psychological safety, it optimises workplace environments, driving accomplishments and successes for both individuals and businesses. Recognised as a Fast Starter by the Australian Financial Review in 2023, Mirrored Horizons is celebrated for its bespoke inhouse products that adhere to adult education and positive psychology principles. Driven by a passion for people, its methodology consistently paves the way to success for diverse individuals and businesses. Company: Mirrored Horizons Pty Ltd Web Address: https://www. mirroredhorizons.com.au/ LinkedIn: https://www.linkedin.com/ company/mirrored-horizons/ Best HR and Organisational Development Consultancy Firm 2024– Victoria Feb24409
APAC Insider- Q3 2024 | 14 In the idyllic coastal town of Port Macquarie, Australia, Frankie’s Cafe is an exquisite location dedicated to excellence in food and service. Named after his first born daughter Frankie, owner Trent Davis meticulously orchestrates every detail of the establishment to create memorable experiences for his patrons. Recognised in this year’s Australian Enterprise Awards, Frankie’s Cafe has created a truly magnificent environment where customers can experience exceptional food and genuine hospitality. Cafe of the Year 2024 - New South Wales Prior to opening Frankie’s Cafe, Trent designed the dining and kitchen areas in an open plan layout to provide customers and staff with maximum comfort and functionality. Its well-designed coffee station allows patrons to purchase their hot drinks without having to walk into the space for added convenience. From 6:30am to 3pm, Frankie’s Cafe serves breakfast and lunch daily, offering a selection of superior coffee by local company Duppio or Nothing and a unique menu of local and seasonal produce. Frankie’s Cafe offers a wide range of delicious food and beverages to suit every person’s individual taste and dietary requirements. Amongst its selection of light and full breakfasts, the cafe boasts crispy bacon, eggs cooked to perfection, and freshly baked cloud bread. Its lunch menu is equally delectable with lactose free, gluten free, vegan, and vegetarian options available. One of its many specialities is a succulent Steak Sandwich, topped with sizzling bacon, fresh vegetables, tangy cheese, and a rich BBQ sauce on toasted local bread. Frankie’s Cafe has seating capacity for up to 60 guests and prides itself on delivering an efficient service while remaining committed to quality, consistency, and genuine hospitality. The cafe caters to a diverse clientele, from businesspeople and fitness enthusiasts to retirees and homemakers. Frankie’s guarantees that each cup of coffee is served within 10 minutes and every meal within 20 minutes, to achieve operational excellence. Trent Davis shares, “To achieve these benchmarks, we have meticulously arranged our coffee stations and kitchen facilities, as well as thoughtfully curated the ambiance and functionality of both our front and back-of-house areas. This approach optimises our ability to not only uphold but surpass our core values and operational objectives, ensuring a memorable experience for every patron who graces our doors.” Frankie’s offers full table service, meaning that clients can remain in their seat and experience the personable service of the dedicated cafe team. On entry, customers are met by a friendly staff member who will offer complimentary still or sparkling water and quickly send their order to the kitchen or coffee station. This efficient approach enables the cafe to cut down on wait times and eliminate a line for paying the bill. As the cafe does not take reservations, Frankie’s operates on a first-come, first-served basis to maintain a steady flow of customers throughout the day. When the space reaches full capacity, the cafe employs a waitlist system to optimise table turnover and provide prompt seating for new guests. Frankie’s maintains a seamlessly run kitchen to meet its patrons’ demands. Every aspect, from the menu design to the equipment layout, is carefully thought out to meet its operational goals and align with its core values of quality and consistency. At Frankie’s, Trent has fostered a supportive and collaborative culture where staff feel heard, valued, and empowered to succeed. The cafe invests in ongoing development opportunities such as hands-on training in customer service, food and beverage preparation, and health and safety protocols. Its friendly and well-trained staff is the heart and soul of Frankie’s and the cafe’s continuous success is testament to their dedication and passion for exceptional food and service. A growing trend in the cafe and restaurant industry is an emphasis on sustainable options, which Frankie’s has responded to with plantbased dishes and by sourcing ingredients from local suppliers with sustainable practices. Furthermore, in Australia there is increasing focus on speciality coffee and artisanal blends. Frankie’s has responded strategically by partnering with local coffee roasters renowned for their high-quality beans and unique flavour profiles. This provides Frankie’s patrons with a diverse selection of coffees to tickle their tastebuds. Moving forward, Frankie’s Cafe plans to explore several new avenues to enhance its services and expand its reach. A key focus will be sustainability with the cafe passionate about minimising its environmental footprint by sourcing local, seasonal ingredients, reducing waste, and implementing eco-friendly practices throughout its operations. Additionally, Frankie’s will expand its catering services to accommodate a wide range of events including weddings, corporate functions, and private parties. The future looks bright for Frankie’s and the team is excited about bringing its local cuisine and impeccable service to new customers, creating unforgettable experiences that customers will return for time and time again. For its exceptional standards of food, service, and hospitality, Frankie’s Cafe and Catering is the recipient of our award for Cafe of the Year 2024 - New South Wales. Contact: Trent Davis Company: Frankie’s Cafe And Catering Web Address: https:// frankiesportmacquarie.com.au/ Apr24302
APAC Insider- Q3 2024 | 15 Feb24689 With over 15 years’ industry experience, Ben Clad is a specialist in architectural cladding, offering a premier end-to-end service to meet all clients’ façade requirements. At Ben Clad, customer satisfaction is key, and the team work hard to deliver exceptional solutions that exceed expectations. Specialising in Alucobond cladding, Ben Clad is a wellestablished, dynamic business dedicated to the pursuit of architectural excellence. Its experienced team work closely with architects, builders, and commercial and government tenders to create exceptional façades designed to stand the test of time. Ben Clad prides itself on meticulous attention to detail and exceptional service to provide customers with an outstanding experience. The company offers comprehensive consultations with ample time for clients to choose the perfect design for them. Through its combination of expertise, experience, and highquality materials, Ben Clad strives to save clients time and money on their design journey. Cladding is simply any material that covers the outer wall of a building and can be either fitted directly onto the walls or fixed to supporting battens. Cladding provides additional protection while enhancing the exterior of any build. Choosing the right type of cladding will ultimately come down to a building’s style and appearance with different cladding options offering various benefits. Customers will also want to consider the price, quality, and aesthetic properties of a material in their decision. From wooden cladding to metal and tile, cladding provides buildings with a high-quality finish while adding an extra layer of protection from natural elements. Ben Clad specialises in Alucobond cladding, a light-weight aluminium composite material (ACM) that is ideal for external façades, rainscreen cladding, and many other applications. Its surface is coated using a high-quality, eco-friendly lacquer which makes Alucobond entirely weather resistant. With its combination of formability, stability, and sustainability, Alucobond is a superb option for any building façade. Ben Clad designs, fabricates, and installs striking façades for both commercial and residential properties, delivering phenomenal projects that exceed expectations. One such project involved renovating the Eastland Shopping Centre, Melbourne in 2019. Ben Benson, Founder of Ben Clad, shares, “This project was a custom mixture of stainless steel and Alucobond cladding. It required a lot of consultation, and we helped design and plan the final panel lay out. We decided on two contrast claddings which worked very well together. It was a 400m2+ project that we think you’ll agree the Ben Clad Team did a fantastic job on.” With many exciting projects on the horizon, Ben Clad is committed to delivering an unmatched customer experience with bespoke cladding options to suit every building. For more than 15 years, this architectural specialist has captivated clients with exceptional cladding that guarantees a safe and appealing exterior. We cannot wait to see what comes next for the company on its mission to enhance clients’ properties for years to come. For its professional cladding solutions, Ben Clad has received our award for Leading Expert in Architectural Cladding 2024 – Melbourne. Company: Ben Clad Wesite: https://benclad.com/ Leading Expert in Architectural Cladding 2024 - Melbourne
APAC Insider- Q3 2024 | 16 Best Residential Development Firm 2024 - Queensland Karam Boutique Residential is one of the largest and most successful property development companies in its region, operating throughout Queensland and the Sunshine Coast, and even going as far out as New South Wales, Byron Bay, and the fringes of Brisbane. Guided by an unrelenting focus on providing quality, boutique apartments for its diverse and valued client base, everyone from the discerning buyer through to the seasoned investor can find the right choice for them through this exemplary business. We have the pleasure of catching up with Chairman and Founder Neade Karam, who tells us more about the company’s stellar undertakings. It would be fair to say that Queensland-based Karam Boutique Residential lives and breathes boutique residential development, viewing its work as more than just building properties, and rather, as an art form that is realised one step at a time. Firm in the belief that they are only as good as their most recent project - a sentiment that they feel too applies to all developers - this team strive to exceed even their own highest standards from one project to the next, pursuing perfection at every avenue. To get it right from the start, always and in all ways. This phrase serves as the backbone and guiding philosophy of Karam and stands as the very foundation that this company is built on. Leveraging a wealth of experiences and with numerous successfully completed projects under their belts, Neade and his team are proud to offer an all-encompassing service that begins at pre-acquisition and continues through to postcompletion, ensuring that clients are in great hands across the entire process. As Neade tells us, “good old-fashioned customer service and simple straight-talking sets Karam apart in our modern-day society and industry, after all, great service costs not a dollar more.” Bolstered by this ethos, it is the aim of this team to empower their clients, allowing them to grow their own brand and forge a real estate portfolio that knows no bounds, something that affords them with the opportunity and the freedom to live the life they want, utilising this portfolio to their advantage. Aiding Karam in achieving this for clients is its unique standing in the Queensland property development market, whereby it has chosen to focus on the key indicators of affordability and liveability, distinguishing it from its competitors, many of whom choose to prioritise infrastructure and migration flows. This is just one example of the company’s proactive approach to putting its internal culture in action, a culture that is defined by what Neade refers to as a “commitment to growth on every level.” Although such growth is of paramount importance when it comes to evolving with the times, Neade stresses, “the qualities we value in our company are still pretty old fashioned, with the key ingredient being a total self-respect flowed outwardly the same way it flows inwardly.” While this has been adopted effectively and is present across Karam’s loyal, dedicated, and hardworking team, nurturing such a workplace environment requires constant effort and a keen attention to detail. It is Karam’s united vision to create bespoke and boutique developments that are expertly designed, built to the highest calibre, and always aesthetically pleasing, ultimately setting a new gold standard for client experience. This vision is supported by the firm’s unwavering client commitment, which involves traversing the ebbs and flows of the cycles which dominate the real estate industry, the end result being Jan22686 that all investments procured are sound and ultimately positioned as effectively as possible for long-term growth. To date, seven finished developments stand as beacons of excellence across Queensland, such as Central Apartments in Underwood. A fantastic location, this small suburb boasts such nearby amenities as shopping centres and supermarkets, and the three- and four-bedroom apartments comprising this complex have been expertly designed with both families and investors in mind. Equal distinction can be seen in the coastal suburb of Scarborough, where Ripple Residences offers all of the charm and uniquity this area is famed for. With close proximity to a breathtaking marina and some of the most enviable views of the famous Moreton Bay, these two- and three-bed room units radiate natural light and define open-plan living, making a sophisticated statement about contemporary luxury living in the process. In a similar vein, Sunset Apartments in Redcliffe, the first European settlement in Queensland, provide the ultimate seaside holiday on one’s doorstep, with these spacious two- and three-bedroom apartments featuring two bathrooms, space for a single car, and a large storage area. Limited to 18 of only the finest boutique apartments, each with two bedrooms, two bathrooms, and space for one car, Dream by Karam in Chermside provides the premier tranquil suburban living experience that one would expect from a high-end, luxury, inner-city apartment, all from the comfort of a modern, trendy, and peaceful setting. Those who appreciate eye-catching, timeless architecture will surely be enamoured with Kings Beach’s Seashore Apartments, with this complex ushering in a new era of luxury living by the beach, inviting its residents to enjoy the sandy beaches, headlands, parks, and bike/ walking trails adorning this landscape, made effortless by these apartments being so near to them all. The final completed projects are Address by Karam and Drift by Karam, the former of which is located in Coorparoo, a leafy urban suburb positioned in a vibrant restaurant precinct. Featuring eight glorious twobedroom units that span two levels, this development also includes a luxury town home, all nestled in a quaint location featuring such amenities as a cinema complex just a short walk away. In Woody Point, Drift by Karam features 14 two- and three-bedroom units that are spread across three levels, and each unit features double lockup garages on ground level. Perfect for thrill seekers, Woody Point is famed for its abundance of water activities, such as swimming, paddle boarding, kayaking, and jet skiing. In addition to these remarkable completed boutique residences, Karam currently has an additional two in construction, namely The Beverly in Rochedale South and Urban Apartments in Gaythorne. Billed as, “an investment that is tailored to perform”, The
17 Beverly is an investor’s dream brought to life, thanks to a higher depreciation deduction and a building with low maintenance costs. The two-, three-, and four-bedroom apartments set to line this complex have been specifically designed to appease a resident’s every need, from the light-filled spaces and gorgeous views of the greenery below, through to the open-plan layout that is designed to maximise functionality and provide ample space. Likewise, Gaythorne’s Urban Apartments will embody urban living splendour thanks to 14 apartments overlooking this panoramic pocket of Queensland, all complete with sunny, north-east-facing frontages. Consisting of one two-bedroom apartment, 12 three-bedroom apartments, and one fourbedroom apartment, these lowmaintenance apartments will be perfect for future investors, those looking to purchase their first home, or professionals. Untapped access to the nearby amenities of inner-city living sweetens the deal, and from the shops, schools, and a train station all in walking distance, through to the shopping and dining experiences available in every direction, there truly is something for everyone here. More exquisite developments are set to follow in the near future, with five currently in the pipeline, Home by Karam in Mount Gravatt East, Sunrise on Deacon in Coppers Plains, Dream Luxury Apartments by Karam in Chermside, The Langford by Karam in Springwood, and finally, Tranquillity by Karam in Cleveland. Anybody who buys one of these apartments from Karam is also afforded access to its well-researched and architecturally stunning finishes, which are available in two distinct but equally desirable styles, luxury and signature. Regarding Karam’s luxury finishes, these represent the finest that its team have to offer, and they always think outside of the box in order to bring a bespoke sense of opulence to every space in a client’s home. From kitchen appliances through to bathroom taps, a built-in outdoor BBQ, and even general finishes, the uppermost care is taken so that luxury radiates at each turn. Similarly, the signature collection refuses to compromise on quality, utilising nothing less than the finest materials and organic textures throughout these finishes, with each element being chosen for its innate ability to capture the desired ambience and trueness, aging gracefully over time so as to result in a simple, beautiful, and high-quality abode. As Karam Boutique Residential continues to set the bar for high calibre finishes and even higher calibre craftsmanship, Neade tells us a little more about what 2024 and beyond has in store for the company. He explains, “the Karam brand’s future looks extremely bright if you consider the way our company is currently placed in one of the toughest market conditions the real estate industry has ever faced, in particular the building industry. Our projects and product delivery to the market are forever evolving and always innovative, as we hold our values and ethos close at hand at all times […] to create our own market. By doing this, it ensures Karam will always dominate the space [it is] in.” Seeing really is believing when it comes to the tremendous property development projects undertaken by this team, and we invite our readers to check out the business’ constantly developing offerings and stay updated on its progress with ongoing projects, as they are sure to mirror the outstanding craftsmanship, luxury, and functionality that defines all of Karam Boutique Residential developments and will continue to do so for many years still to come. Company: Karam Boutique Residential Web Address: www.karambr.com.au
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