APAC Insider- Q3 2024 | 14 In the idyllic coastal town of Port Macquarie, Australia, Frankie’s Cafe is an exquisite location dedicated to excellence in food and service. Named after his first born daughter Frankie, owner Trent Davis meticulously orchestrates every detail of the establishment to create memorable experiences for his patrons. Recognised in this year’s Australian Enterprise Awards, Frankie’s Cafe has created a truly magnificent environment where customers can experience exceptional food and genuine hospitality. Cafe of the Year 2024 - New South Wales Prior to opening Frankie’s Cafe, Trent designed the dining and kitchen areas in an open plan layout to provide customers and staff with maximum comfort and functionality. Its well-designed coffee station allows patrons to purchase their hot drinks without having to walk into the space for added convenience. From 6:30am to 3pm, Frankie’s Cafe serves breakfast and lunch daily, offering a selection of superior coffee by local company Duppio or Nothing and a unique menu of local and seasonal produce. Frankie’s Cafe offers a wide range of delicious food and beverages to suit every person’s individual taste and dietary requirements. Amongst its selection of light and full breakfasts, the cafe boasts crispy bacon, eggs cooked to perfection, and freshly baked cloud bread. Its lunch menu is equally delectable with lactose free, gluten free, vegan, and vegetarian options available. One of its many specialities is a succulent Steak Sandwich, topped with sizzling bacon, fresh vegetables, tangy cheese, and a rich BBQ sauce on toasted local bread. Frankie’s Cafe has seating capacity for up to 60 guests and prides itself on delivering an efficient service while remaining committed to quality, consistency, and genuine hospitality. The cafe caters to a diverse clientele, from businesspeople and fitness enthusiasts to retirees and homemakers. Frankie’s guarantees that each cup of coffee is served within 10 minutes and every meal within 20 minutes, to achieve operational excellence. Trent Davis shares, “To achieve these benchmarks, we have meticulously arranged our coffee stations and kitchen facilities, as well as thoughtfully curated the ambiance and functionality of both our front and back-of-house areas. This approach optimises our ability to not only uphold but surpass our core values and operational objectives, ensuring a memorable experience for every patron who graces our doors.” Frankie’s offers full table service, meaning that clients can remain in their seat and experience the personable service of the dedicated cafe team. On entry, customers are met by a friendly staff member who will offer complimentary still or sparkling water and quickly send their order to the kitchen or coffee station. This efficient approach enables the cafe to cut down on wait times and eliminate a line for paying the bill. As the cafe does not take reservations, Frankie’s operates on a first-come, first-served basis to maintain a steady flow of customers throughout the day. When the space reaches full capacity, the cafe employs a waitlist system to optimise table turnover and provide prompt seating for new guests. Frankie’s maintains a seamlessly run kitchen to meet its patrons’ demands. Every aspect, from the menu design to the equipment layout, is carefully thought out to meet its operational goals and align with its core values of quality and consistency. At Frankie’s, Trent has fostered a supportive and collaborative culture where staff feel heard, valued, and empowered to succeed. The cafe invests in ongoing development opportunities such as hands-on training in customer service, food and beverage preparation, and health and safety protocols. Its friendly and well-trained staff is the heart and soul of Frankie’s and the cafe’s continuous success is testament to their dedication and passion for exceptional food and service. A growing trend in the cafe and restaurant industry is an emphasis on sustainable options, which Frankie’s has responded to with plantbased dishes and by sourcing ingredients from local suppliers with sustainable practices. Furthermore, in Australia there is increasing focus on speciality coffee and artisanal blends. Frankie’s has responded strategically by partnering with local coffee roasters renowned for their high-quality beans and unique flavour profiles. This provides Frankie’s patrons with a diverse selection of coffees to tickle their tastebuds. Moving forward, Frankie’s Cafe plans to explore several new avenues to enhance its services and expand its reach. A key focus will be sustainability with the cafe passionate about minimising its environmental footprint by sourcing local, seasonal ingredients, reducing waste, and implementing eco-friendly practices throughout its operations. Additionally, Frankie’s will expand its catering services to accommodate a wide range of events including weddings, corporate functions, and private parties. The future looks bright for Frankie’s and the team is excited about bringing its local cuisine and impeccable service to new customers, creating unforgettable experiences that customers will return for time and time again. For its exceptional standards of food, service, and hospitality, Frankie’s Cafe and Catering is the recipient of our award for Cafe of the Year 2024 - New South Wales. Contact: Trent Davis Company: Frankie’s Cafe And Catering Web Address: https:// frankiesportmacquarie.com.au/ Apr24302
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