APAC Insider- South East Asia Business Awards 2024 | 25 Boomering is a strategic offshoring partner committed to ensuring the success of its clients through providing high quality, full-service BPO solutions. Based in Clark, Philippines, Boomering prioritises transparency, efficiency, and reliability across its entire operations. Below, we catch up with Company Owner and Growth Manager, Peter Rea. Founded in 2017, Boomering provides clients with access to the exceptional talent pool in the Philippines without any upfront financial commitments, giving them true freedom to explore all available offshoring solutions. However, with a proven track record of client success and the potential cost savings of up to 70%, collaboration with Boomering is an advantageous option. “Whether you are new to offshoring or looking to optimise your existing set up, we offer the expertise, tools, and support to ensure a smooth, costeffective transition to a scalable business model,” Peter tells us. “Our services are designed to meet the unique needs of each client, whether they require administrative support, customer service, financing, marketing, or specialised roles like virtual executive assistants.” The company caters to a wide range of clients, from entrepreneurs and small to medium-sized businesses to larger enterprises. A conducive workplace culture leads to enhanced productivity and employee satisfaction and Boomering extends this philosophy to its client interactions. The company goes the extra mile to not only ensure that each offshore team member meets its client’s skill requirements, but also aligns with their company culture. Boomering’s internal culture is based on the STEP model, which stands for Service, Transparency, Excellence, and Partnership. The company aims to enrich the lives of clients and staff through simple and smart offshoring solutions, and this mission underlies all Boomering’s operations. “We excel by simplifying our processes for our clients, cutting through confusing terminologies and unnecessary jargon often caused by other BPOs,” Peter explains. “Boomering stands out by offering personalised, transparent, and high-quality BPO services that prioritise client satisfaction and long-term success. We’re proud of our ability to adapt to client needs, build strong relationships, and provide exceptional service and support through our dedicated and skilled team.” Boomering takes a holistic approach, prioritising transparency, communication, and adaptability in its operations. The company scales its flat offshore fee in accordance with the client’s team, eliminating hidden costs and ensuring complete understanding of the costs. With no lock-in contracts, clients have total freedom with no commitment. The company’s proactive approach to client retention and service ensures that Boomering can address issues before they become problems and offer its clients a smooth and comfortable offshoring experience. This dedication to client satisfaction is exactly what puts Boomering miles ahead of its competitors. “Client retention is often overlooked, so as a forwardthinking and modern BPO, we take a proactive approach when looking after our clients,” Peter says. “One example is last year, when we took the time and expense to achieve ISO27001 certification.” Holding ISO27001 certification displays Boomering’s commitment to data protection, as well as reassuring clients of the safety and reliability of its offshore teams. Cyber-crime is on the rise, and it has never been more important to establish solid cybersecurity measures. ISO27001 helps organisations to become risk-aware and proactively identify and address weaknesses in their security. The industry has seen a shift from traditional BPO services catering primarily to large corporate and financial institutions to more bespoke solutions aimed at entrepreneurs and small to medium-sized businesses. Boomering must remain flexible and adaptable in the face of such evolution, paying close attention to the market for any emerging trends. The company has developed tailored services that cater to the needs of small and medium-sized businesses and invested in advanced technology and security measures to stay ahead of the industry standard, such as ISO27001 certification. “Moving into the future, it is very important that we continue to provide and stay true to our commitment to offering exceptional service to clients and staff,” Peter tells us. “We continually look to improve and establish systems that allow flexible environments so we can focus on simple and smart offshoring solutions that are adapted to each client as we scale, no matter what their size.” In addition to further business expansion, Boomering is aiming to expand its outreach programme to improve the life of their local community through respectful and sustainable methodologies. The company is currently working with local communities to create basketball courts in available spaces. Having such a strong commitment to easing the lives of others, whether it be through providing simplified offshore solutions or spaces for enrichment and leisure, is why Boomering has been rightfully recognised as the Best International BPO Company 2024 – Philippines. Contact: Peter Rea Company: Boomering Inc. Web Address: https://boomering.ph/ Best International BPO Company 2024 – Philippines May24577
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