APAC Insider- Q4 2026 | 11 iManage is the leading Knowledge Work Platform for law firms, enabling secure document and email management, intelligent collaboration, and AI-driven insights for knowledge-intensive organisations. Headquartered in Chicago, the company has a global footprint, with offices and support centres in the UK, US, Canada, India, and Australia. We heard more from Gianni Giust, APAC Market Leader at iManage (pictured right), as the platform is named in the APAC Legal Awards 2026. Built on more than three decades of industry experience, iManage operates as a strategic business partner, leveraging its award-winning AI-enabled technology, extensive partner ecosystem, and customercentric approach to provide customers with essential support and guidance. The company helps leading organisations manage documents and emails more efficiently, protect vital information assets, and leverage knowledge to drive better business outcomes. Positioned at the centre of the knowledge economy, iManage’s cloud-native platform enables organisations to work more productively, collaboratively, and securely. It is relied on by more than 1 million professionals at 4,000 organisations worldwide, helping more than 500 organisations across APAC deliver services more productively. iManage differentiates itself in a competitive market through the experience and expertise it provides to customers, a key differentiator that legal clients repeatedly praise. By hiring former legal professionals at the regional level, the company can better understand the sector’s intricacies and allow the team to provide highly tailored solutions and expertise to address challenges that arise within it. As a business, iManage’s approach to customer service is built around proactive communication, technical expertise, and genuine empathy to help its clients achieve longterm success with its products and services. Its APAC CX team is one of the company’s largest service teams and is strongly invested in driving the success and adoption of iManage’s products. “Approximately half of our APAC workforce operates in customer success and support functions, reflecting the importance we place on customer service,” Gianni told us. “We believe that every customer interaction is an opportunity to build trust and strengthen long-term relationships. Our collaborative and proactive approach allows us to keep customers informed, anticipate their needs, and communicate clearly through the resolution process.” Leading international law firm Allens worked closely with iManage to ensure that the firm derived the best value from the platform. A spokesperson for the firm commented, “We had an excellent experience working with iManage. They were impressed by the level of curation and taxonomy we already had in place, and they helped us refine our structure to get the best out of Insight+.” Despite its strong growth, iManage has still faced challenges. When the platform launched in 2015, the team initially faced the misconception that iManage only supported large law firms. However, this is far from the case; iManage is highly successful in the SMB market and has grown its presence in this landscape over the last few years. Today, nearly three-quarters of the platform’s customers across APAC are SMBs. Looking ahead, Gianni aims to keep iManage on its growth trajectory by strengthening existing partner relationships while establishing new strategic partnerships. At the same time, the company will focus on expanding and bringing new products to market within the iManage platform ecosystem. “I’m really proud of the success we’ve achieved as a team in the legal sector,” Gianni concluded. “Our customers push us to be better and continually innovate, which ultimately enables us to remain a category leader in the APAC region.” Contact: Gianni Giust Company: iManage Web address: www.imanage.com Most Innovative Legal Knowledge Management Platform 2026
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